Download our Directory
Download our PETA Directory of Training 2016-2017
Those who manage either internal or external IT operations who are responsible for providing an efficient and effective service utilising service level agreements.
A ‘closed book’ one hour exam comprising of 40 multiple choice questions is taken on day three. A one hour exam is taken on day three of the course. It is necessary to achieve a 65% pass mark in order to proceed to the higher levels of ITIL.
30 January 2017
12 June 2017
This course is also available as a company sponsored option which is for your delegates only, this is a flexible solution and can be tailored to reflect your business needs, delivered on a date, time and place to suit you - please contact us.
Take advantage of these discounts when booking this course;