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ITIL® Foundation

Recognised internationally as the best practice to IT Service Management

Who is it for?

Those who manage either internal or external IT operations who are responsible for providing an efficient and effective service utilising service level agreements.

What will I learn?
  • The importance of IT Service Management to the business
  • Understand how ITIL can be used to enhance the quality of IT service management
  • Enable comprehension and awareness of key areas of the 5 ITIL core books

Course Details

  • Location: Portsmouth
  • Duration: 3 Days
  • Member: £737
  • Non-Member: £868

All fees subject to VAT

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Course Overview
  • Purpose, objectives and scope of service design and processes
  • The five major aspects of service design
  • Service transition bringing value to the business
  • Incident, problem, event and access management
  • Service desk function and request fulfilment
  • Roles and objectives of IT operations control and facilities management
  • Continual service improvement approach
  • The Deming cycle and 7 step improvement model
  • Technology and architecture

Assessment

A ‘closed book’ one hour exam comprising of 40 multiple choice questions is taken on day three. A one hour exam is taken on day three of the course.  It is necessary to achieve a 65% pass mark in order to proceed to the higher levels of ITIL.


Course Dates
Course commences;

30 January 2017
12 June 2017

Company Sponsored Option

This course is also available as a company sponsored option which is for your delegates only, this is a flexible solution and can be tailored to reflect your business needs, delivered on a date, time and place to suit you - please contact us.


Group Discounts

Take advantage of these discounts when booking this course;

5% off for 2-3 people
8% off for 4-5 people
12% off for 6 or more people

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