Apprentice Service Administrator - Onecom

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Job Summary

Location: Whiteley PO15 7FJ
Salary: £200 per week
Working hours: Mon-Fri 8.30am – 5.30pm (40 hours per week)
Applications in by: 25/06/2017
Interview Date: 03/07/2017
Job Code: ED25850

The Service Administrator is responsible for ensuring that all company returns and repairs are processed and managed correctly while delivering a high level of service to our customers and the interview business.  This will encompass efficient handling of customer and supplier return and repair requests, including checking for accuracy in terms of quantity, description, part/model, reason type, price and condition.

Onecom is the UK’s largest independent business telecommunications provider, offering cloud, fixed line, mobile, broadband and unified solutions to businesses large and small across the UK.

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Duties will include:

  • This role is office based but within a warehouse environment.
  • Returns and Repair Management, including creation of returns, testing and validation for Mobile, IT and Telephony devices and accessories, including:
    • Validation of Returns
    • Goods In
    • Quote Management
    • Dispatching of goods
    • Testing and Data wiping (if required)
    • Creation of inspection/fault reports (if required)
    • Creation of customer invoices
  • Device programming based on customer requirements (if required)
  • Ensure all materials and goods are stored correctly to minimise the possibility of damage or deterioration
  • Responsible for returns and repairs processing
  • Ensure all information is tracked and kept up to date on the company system
  • Comply with company policies, processes and procedures
  • Support, co-ordinate and maintain relationships with internal teams
  • Any other duties as required by the line manager commensurate with the position
  • Prioritising workload in a busy environment
  • Ensuring that processes, existing or new are in place and being adhered to
  • Ensuring that quality of service delivery to the business and our customers is consistent, even at busy times
  • Ensuring accuracy

Skills required:

  • Experience in shipping and packaging
  • Computer literate and knowledge of MS Packages
  • Good communication skills are essential (both verbal and written)
  • Excellent attention to detail and accuracy
  • Experience of working within a telephone based Customer Service environment
  • Proven ability to manage a varied workload to achieve priorities and objectives
  • Good telephone manner
  • Administration experience
  • Adaptability and initiative
  • A positive "can-do" attitude
  • Ability to work to strict deadlines and prioritise workload
  • A self-motivated and pro-active approach
  • Ability to work as of a team and contribute to the overall success of the team and organisation

Personal qualities

  • Efficient
  • Enjoys working with people
  • Is patient, tactful, diplomatic and approachable
  • Is able to remain calm in challenging situations
  • Communicates in an open, candid, complete and consistent manner
  • Delivers to high standards – time, cost, quality, efficiency and value
  • Understands how own role contributes to business objectives and internal customer satisfaction
  • Puts in a sustained effort to get things right; stays focused on the end result
  • Delivers against expectations on or ahead of time
  • Tackles potential problems on own initiative
  • Willingness to support and demonstrate the Onecom group core values

Qualifications required

  • GCSE grades A-C in Maths and English (or equivalent) but not essential


  • Paid Holiday
  • Pension scheme
  • Cycle to work scheme
  • Childcare vouchers
  • Vodafone Employee Advantage discount
  • Eye-care vouchers
  • Discounted gym membership.
  • Death in service benefit


Future Prospects

  • The potential to gain full time employment with the organisation

Applications in by: 25/06/2017
Interview Date: 03/07/2017
Job Code: ED25850

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