Data Support Apprentice - Gemalto

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Job Summary

Location: Segensworth PO15 5RX
Salary: £206.25
Working hours: Mon-Fri Shift Rota 06:00-13:35 one week, followed by 13.25-20.55 the following week – 37.5 hours per week
Applications in by: 09/06/2017
Interview Date: 12/06/2017
Job Code: GT26112

An opportunity has arisen for a PSC (Personalisation Centre) Data Support Engineer within the Personalisation department in Fareham, reporting to the PSC NPI Manager.  The role will entail working on a double day shift pattern.

In an increasingly connected society Gemalto is the leader in making digital interactions secure and easy.  5 billion people, over 70% of the global population, now have a mobile phone.  2 billion use the internet.

Their role is supplying a wide range of software, services and secure personal devices to an ever increasing range of clients all over the world.

In short, we’re bringing trust and convenience to the digital world, with over 10,000 employees globally, operating in 45 countries.

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Duties will include:

  • Support and monitor customer data processing administration.
  • Support PSC Production as first point of contact with personalisation issues.
  • First Line Support for Workestra tools, infrastructure and investigations.
  • Industrialisation of new products/projects, ensuring the best productivity goals are met.
  • Process customer test requests logged onto the EasyIT system.
  • Deal with customer queries in a timely manner.
  • Provide technical support to other operational departments OPSIT, PSC Engineering, Project Management and Customer Services teams.
  • Communicate any customer or data issues to the Customer Services department.
  • Liaise directly with the customer when necessary to ensure Service Level Agreements are met.
  • Working to the ISO 9001 and PCI (Payment Card Industry) standards to ensure conformity.
  • Setup and administration of the DC9000 / MX6000 / MPR5800 / Cassilo / XID / VHD equipment.
  • Develop customer card carrier and PIN templates using Microsoft Word and PRES Designer.
  • Carry out administration on the PSC systems e.g. JMS, PSC Monitor and Product Browser.
  • Support all of the above at the NEST site in Havant when required.


Other information

  • The company is located at a remote industrial estate with minimal public transport the nearest train station is Swanwick.

Skills required:

  • Good verbal and written communication skills, with the ability to communicate effectively at all levels (both internally and externally).
  • Must be computer literate with a logical working approach and a high attention to detail.
  • Good level of knowledge and skills in Microsoft Windows OS, Word and Excel.
  • Should possess knowledge of database methods.
  • Previous experience of working in a data support role would be advantageous.


Personal qualities

  • Ability to work as part of a team or on own initiative.
  • Well organised, with the ability to prioritise workload and meet deadlines.

Qualifications required

  • GCSE English, Maths and IT grades A-C or equivalent preferred but not essential


  • Free on-site car parking
  • Progression routes within the company for the right candidate


Future Prospects

  • The potential to gain full time employment with the company

Applications in by: 09/06/2017
Interview Date: 12/06/2017
Job Code: GT26112

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