BMT Smart Ltd - Apprentice Support Engineer

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Job Summary

Location: Fareham PO15 7AH
Salary per week: £150
Working hours: Mon - Fri 08:30am - 17:00pm (37.5 hours)
Applications in by: 02/12/2017
Interview Date: 07/12/2017
Job Code: GT26444

As an Apprentice Support Engineer, you will be helping to deliver technical support to our customers, working remotely on installed systems, and monitoring sensor data. You will be required to provide support solutions to both internal and external stakeholders. You will be reporting to the Service Manager, and other stakeholders will include the Project Engineers and Customer Programme Managers.

BMT SMART is the specialist vessel performance division of the BMT Group, the leading name in global marine consultancy. A pioneering provider of fleet and vessel performance management systems, BMT SMART offer a comprehensive suite of products, consultancy solutions and support services to help ship owners and operators manage and optimise vessel performance, and validate and benchmark results. BMT SMART has a great work environment; the people are friendly, management is accessible, and the company encourages and supports many social events such as the “BMT Sailing Regatta”! Being part of an employee owned company means that employees are more aware of the financial and business reality, both current and forward-looking. Once qualified, the company also provides opportunities to work abroad!

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Duties will include:

  • Using a variety of software applications and online tools to monitor ship sensor data and report any technical/data reliability faults to the correct department for action.
  • Communicate effectively with stakeholders internally and externally and maintain records to ensure that support tasks are completed in a timely fashion.
  • Identify patterns in support actions and work with Project Engineers to find long term reliable solutions.
  • In addition to these duties the post holder may be required to carry out such other duties as
  • May reasonably be required, from time to time, to achieve the above job purpose.


Other information

  •  Some flexibility on start / finish time if necessary

Skills required:

  • To have completed a Level 2 Qualification in a related subject (IT) would be an advantage
  • Good knowledge of computer software (Microsoft, databases, etc.)
  • Strong problem solving and analytical skills


Personal qualities 

  • Friendly with an ability to build strong working relationships with team members
  • Ability to communicate effectively by telephone (speaking) and email (written)
  • Willingness to learn and progress through the programme  
  • Confidence i.e. to speak up, be talkative and share ideas
  • Outgoing with a good sense of humour
  • Enthusiastic


Qualifications required 

  • Preferred GCSE or equivalent in English and Maths grade A* - C (5 – 9)


  • 20 days holiday, plus bank holidays, plus x3 days over Christmas and new year (+1 day increase of holiday per year of service)
  • The company is an Employee Benefit Trust i.e. it is owned by its employees!
  • Lots of additional in-house training courses to aid personal development such as Leadership and Project Management, just to name a few.
  • Death in service (x4 Salary)


Future Prospects

  •  Progression routes within the company for the right candidate i.e. Wider development routes within IT

Applications in by: 02/12/2017
Interview Date: 07/12/2017
Job Code: GT26444

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