The Cloud Limited - Apprentice 1st Line Support Engineer

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Job Summary

Location: Fareham PO15 6RQ
Salary per week: £170
Working hours: Mon-Fri 8.30am-5pm (40 hours per week)
Applications in by: 24/11/2017
Interview Date: 28/11/2017
Job Code: GT26271

We have an exciting opportunity for a talented Apprentice 1st Line IT Support Engineer, in fast-paced, growing IT Managed Services Company based in Whiteley, Fareham. This role offers the successful Apprentice the opportunity to become a key member of our busy Helpdesk team.

As an Apprentice 1st Line Support Engineer, you will act as the initial point of contact on the IT and telecoms helpdesk, working to and meeting Service Level Agreement (SLA) response and resolution targets for customers' IT and telecoms issues. You must have excellent communication skills and be able to deal with a varied level of users and their requests over the phone. Clear customer service skills must be demonstrated.

You will support a very wide range of clients, from small companies to large, multisite organisations and you will be supporting a large number of separate networks and environments, with varying setups.


The Cloud, based in Whitely is a groundbreaking cloud solution provider which has combined years of iteration and forward thinking to produce RevolutionCloud – our scalable cloud IT platform. Formed in 2012, we have since been recongnised for our innovative approach to delivering products such as cloud storage, hosted servers and desktops and PCI solutions.

By owning and operating the entire suite of products, The Cloud offers outstanding support and ironclad resilience – with a 100% uptime guarantee. The Cloud offers our channel partners unparalleled cloud architecture for their customers to run their technology infrastructure from, and this is why we are being consistently recognised for our ground-breaking solutions.

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During your programme you will work with and be trained to become a competent engineer and who has the ability to demonstrate practical experience and a solid understanding of troubleshooting, supporting and administering: 

  • Windows Server
  • Active Directory
  • Group Policy
  • Citrix XenApp
  • Terminal Services
  • Microsoft Exchange Server 2003-2012
  • Windows XP/7/8
  • Microsoft Office

 As a passionate Apprentice IT and Telecoms Support Engineer you must have the ability to work under pressure, multitask and organise priorities, and have the ability to take ownership of issues and work to tight timescales.

Duties will include:

  • 1st line / Desktop Service Desk support in a Windows environment
  • Deliver strong customer service skills through a positive attitude and clear communication
  • Support and advise on installing/supporting IP based systems
  • Maintaining Windows Server 2008/2012 and MS Exchange
  • Networks / TCP/IP or router configuration
  • SIP trunking, VoIP, broadband and IP networking
  • Peripheral telecoms equipment support


Skills required:

  • Experience of Microsoft Office
  • Experience of Windows XP/7/8
  • Willingness to learn
  • Enthusiastic, motivated and passionate about IT
  • Dynamic and flexible can do attitude
  • Ability to explain how to use hardware and software 

Personal qualities

  • Confident
  • Proactive
  • Friendly personality
  • Flexible approach
  • Patient
  • Have an understanding of confidentiality and safeguarding

Qualifications required

  • Preferred GCSE or equivalent in English, Maths, and IT grade A* - C (5 – 9)



  • 20 days paid holiday and bank holidays
  • Free parking


Future Prospects

The opportunity to gain full time permanent employment once successful completion of the Apprenticeship programme

Applications in by: 24/11/2017
Interview Date: 28/11/2017
Job Code: GT26271

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