Team Leader / Supervisor - Level 3

Who is it for?

The Advanced Team Leading Apprenticeship is ideal for individuals who are taking their first step into line management or for those who already have some management responsibilities.
These new standards developed to align with the Apprenticeship Reforms, enable a fresh and employer led approach to developing managers capabilities, building their knowledge, skills and behaviours to those required in business today.

What will I learn?
  • Managing performance of individuals
  • Leading a team effectively
  • Delivering an operational plan
  • Implementing transnational improvements

Course Details

  • Duration: 15-18 Months
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Level 3 Diploma in Management

Mandatory units include*

  • Manage personal performance and development
  • Manage team performance
  • Principles of leadership and management
  • Principles of people management
  • Principles of business

Optional units include*

  • Manage individuals’ performance
  • Promote equality, diversity and inclusion in the work place
  • Implement change
  • Participate in a project
  • Health and safety in the workplace
  • Employee rights and responsibilities
  • Encourage innovation
  • Deliver a presentation
  • Prepare for and support for quality audits
  • Manage a budget
  • Recruitment, selection and induction
  • Contribute to the improvement of business performance
  • Resolve customers’ problems and complaints
  • Gather, analyse and interpret customer feedback
  • Employee rights and responsibilities
  • Manage events
  • Review the quality of customer service
  • Collaborate with other departments
  • Develop and implement an operational plan
  • Manage the impact of activities on the environment

The qualification is based on a credits based system whereby the most appropriate combination of units are selected to meet a credit value outcome

Additional Training

  • Maths and English

  • Apprenticeships are assessed and mentored throughout the programme to ensure the required standard and achievement is met.

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