Operational / Departmental Management Apprenticeship - Level 5

Developing powerful leadership capability

Who is it for?

The Operational/Departmental Manager Apprenticeships are specifically designed to support individuals operating at a middle management level in a wide range of managerial contexts.

These new standards developed to align with the Apprenticeship Reforms, enable a fresh and employer led approach to developing the capabilities of managers and building their knowledge, skills and behaviours to those required in business today.

What will I learn?
  • The role and skills of the manager
  • Effective use of information in decision-making
  • Skills in managing people

This Apprenticeship is aimed at existing staff as part of a development programme.


On completion of the Apprenticeship you will achieve;

  • NVQ Diploma - Level 5

Course Overview
Level 5 Diploma in Leadership and Management

Unit choices include*

  • Personal development as a manager and leader
  • Information based decision making
  • Managing team and individual performance
  • Practices of resource management
  • Meeting stakeholder and quality needs
  • Conducting a management project
  • Organisational financial management
  • Conducting a marketing plan
  • Project development and control
  • Planning for development
  • Managing recruitment, selection and induction
  • Being a leader
  • Leadership practice
  • Introduction to management and leadership
  • Operational risk management
  • Organisational corporate social responsibility

*  The qualification is based on a credits based system whereby the most appropriate combination of units are selected to meet a credit value outcome

Additional Training

  • Maths and English


Apprentices will need to successfuly complete a number of assessment activities including a;

  • Knowledge test (L5 Diploma)
  • Portfolio of learning
  • Work based project
  • Competency based interview
  • Professional discussion

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