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Supervisory Skills

Develop the style, skills and techniques of an effective supervisor

Who is it for?

Aspiring, newly appointed or established supervisors that need to enhance or develop the key skills to successfully manage their teams.

What will I learn?
  • Understand the role, responsibilities and qualities of an effective supervisor
  • Communicate clearly and assertively with others
  • Confidently manage difficult situations and handle challenging individuals to achieve positive outcomes 
  • Use outstanding, simple, applicable tools and techniques for managing teams

Course Details

  • Location: Portsmouth
  • Duration: 5 Days (One day a week)
  • Member: £1,069
  • Non-Member: £1,258

All fees subject to VAT

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Course Overview
  • Leadership
    • Understanding and developing your leadership style 
    • Motivation techniques
    • Building trust and respect through leadership example
    • Understanding behaviours, channelling energies
    • The characteristics of a high performance team and how to achieve it

  • Communication
    • The power and importance of effective communication
    • Channels, methods and barriers to communication
    • Communicating assertively and with confidence
    • Active listening techniques
    • Body Language and associated behaviours

  • Managing Conflict and Discipline 
    • Understanding why conflict happens and ways to prevent a conflict situation becoming unmanageable
    • Being assertive when dealing with difficult people and situations 
    • The disciplinary process and the supervisor’s role within it
    • Providing constructive feedback to enhance the performance of individuals

Additional Information

Upon completion of the course, delegates will receive an ILM Development Programme certificate of attendance.


Course Dates
Course commences;

4 January 2017
26 April 2017

Company Sponsored Option

This course is also available as a company sponsored option which is for your delegates only, this is a flexible solution and can be tailored to reflect your business needs, delivered on a date, time and place to suit you - please contact us.


Group Discounts

Take advantage of these discounts when booking this course;

5% off for 2-3 people
8% off for 4-5 people
12% off for 6 or more people

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