Active Listening

The key to effective communication

Who is it for?

Active listening requires a two-way exchange of information. It is about the ability to absorb, understand and show interest in the topic being discussed.  There is a big difference between “hearing” someone speak and “listening with intent”.  This one day special course will look at the skills and techniques required to help individuals achieve active listening within their day to day working life.

Perfect for anyone wanting to develop their skills in effective communication, particularly team leaders, supervisors, front line customer facing staff and those needing to think clearly under pressure.

What will I learn?
  • Understand and utilise the range of skills and techniques to effective listening
  • Constructive collaboration  - how and when to use this to full effect
  • The skills to promote clear and confident communication

Course Details

  • Location: Portsmouth
  • Duration: 1 Day
  • Member: £200
  • Non-Member: £240

All fees subject to VAT

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Course Overview
  • Personal outcomes and business context
  • Understand the impact of your body language,  non-verbal behaviours and the effect and impact on your communication
  • Develop and practice the essential skills of listening
  • Learn techniques to build rapport
  • Understand how emotions can create barriers and how to deal with it
  • How to think clearly in stressful or difficult conversations
  • Going beyond the techniques ‘listening with a quiet mind’
  • Applying the learning back in the workplace

Course Dates

5 February 2018


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