Handling Tricky Conversations

Engage with people in a productive and focused manner

Who is it for?

Anyone in an organisation that has to carry out challenging conversations or handle demanding individuals.

What will I learn?
  • Deal more confidently and effectively with tricky or difficult conversations
  • Structure conversations to ensure a positive outcome for all parties involved
  • How to be sensitive but firm in tricky situations

Course Details

  • Location: Portsmouth
  • Duration: 1 Day
  • Member: £309
  • Non-Member: £364

All fees subject to VAT

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Course Overview
  • What makes a conversation difficult?
  • Using a framework to improve planning and control of conversations
  • Identifying facts from interpretations, opinions and judgements
  • Understand overdone behaviours and re-framing them
  • Giving feedback on behaviours and competencies in a more specific and useful way
  • Avoiding letting others’ emotions take over; Firm but fair
  • Techniques to remain calm and maintain control of our emotions
  • Maintaining the relationship moving forward
  • Achieving the right outcome

Course Dates
Course commences;

13 December 2017
24 April 2018
4 July 2018     

Company Sponsored Option

This course is also available as a company sponsored option which is for your delegates only, this is a flexible solution and can be tailored to reflect your business needs, delivered on a date, time and place to suit you - please contact us.

 


Group Discounts

Take advantage of these discounts when booking this course;

5% off for 2-3 people
8% off for 4-5 people
12% off for 6 or more people

 


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