Download our Directory
Download our PETA Directory of Training 2016-2017
Anyone who deals with conflict on a regular basis and wants to obtain positive outcomes from conflict situations.
- Types of conflict and why they occur
- What mediation is and when it is appropriate to use it
- The essential steps of mediation to ensure the best chance of success
- Mediation techniques and how to deal with disputes and conflict
21 September 2017
9 January 2018
1 May 2018
This course is also available as a company sponsored option which is for your delegates only, this is a flexible solution and can be tailored to reflect your business needs, delivered on a date, time and place to suit you - please contact us.
Take advantage of these discounts when booking this course;