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Conflict Resolution and Workplace Mediation

Manage conflict to increase productivity.

Who is it for?

Anyone who deals with conflict on a regular basis and wants to obtain positive outcomes from conflict situations.

What will I learn?
  • Identify types of conflict and why they occur
  • Explain what mediation is and when it is appropriate to use it
  • Develop knowledge of the essential steps of mediation to ensure the best chance of success
  • Apply mediation techniques back in the workplace to deal with disputes and conflict

Course Details

  • Location: Portsmouth
  • Duration: 1 Day
  • Member: £299
  • Non-Member: £352

All fees subject to VAT

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Course Overview
  • Methodologies for minimising and resolving conflict
  • The use of mediation in dealing with workplace conflict 
    • When it may be appropriate
    • The ground rules for engagement
    • The role of the mediator 
    • The possible outcomes of mediation
  • Confidentiality and record keeping
  • Admissibility if disputes are not resolved and an employment tribunal is the next step
  • The skills a mediator requires to be able to conduct a mediation activity
  • Incorporating mediation into an organisation’s practices and people management policies

Course Dates
Course commences;

24 January 2017
31 May 2017

Company Sponsored Option

This course is also available as a company sponsored option which is for your delegates only, this is a flexible solution and can be tailored to reflect your business needs, delivered on a date, time and place to suit you - please contact us.


Group Discounts

Take advantage of these discounts when booking this course;

5% off for 2-3 people
8% off for 4-5 people
12% off for 6 or more people

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