Exceptional Customer Service

Provide first class customer satisfaction

Who is it for?

Essential for all staff who want to ensure every interaction with a client is maximised by adding truly exceptional customer service.

What will I learn?
  • Taking personal responsibility for the customer
  • The factors that help and hinder successful communication and customer service
  • How to add value to all interactions with customers by challenging the approach taken
  • The advantages and disadvantages of different forms of customer engagement

Course Details

  • Location: Portsmouth
  • Duration: 1 Day
  • Member: £309
  • Non-Member: £364

All fees subject to VAT

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Course Overview
  • Defining what exceptional customer service looks like through the customer service experience
  • What does ‘Good Customer Service’ look like?
  • Understand the different approaches to the customer relationship
  • Logical / Intuitive approaches
  • Creating the ‘wow’ factor
  • Recognising how effective communication and service impact the customer experience
  • Looking at a different approach to the way we do things and adding value to customer interactions
  • Selecting the right method of communication to hit the mark with the customer every time
  • Looking at a different approach to the way we do things and adding value to customer interactions

Course Dates
Course commences;

1 November 2017
27 February 20178
3 May 2018
14 August 2018

Company Sponsored Option

This course is also available as a company sponsored option which is for your delegates only, this is a flexible solution and can be tailored to reflect your business needs, delivered on a date, time and place to suit you - please contact us.


Group Discounts

Take advantage of these discounts when booking this course;

5% off for 2-3 people
8% off for 4-5 people
12% off for 6 or more people

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