The 'WOW' Factor - First Class Customer Service

Who is it for?

Are you looking to put the Wow back into Customer Service in your organisation or looking at bringing it in. Look no further! This workshop is designed to help you analyse where you are in relation to Customer Service while incorporating cutting edge themes and theories which will enable you to walk away with a clear path of how you can achieve the “Wow” experience with each and every customer.

Course Details

  • Location: Portsmouth
  • Duration: 1 Day
  • Member: £200
  • Non-Member: £240

All fees subject to VAT

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On completion of this course, delegates will;
  • Identify how to add the human touch to every interaction with your customers
  • Identify how psychology plays in part in offering exceptional customer service with the Wow factor
  • Describe the elements of the Wow theory
  • Design a plan of how you will put the Wow into customer service in your organisation

Course Overview
  • The human touch – what is it all about
  • Where are we in our organisations currently?
  • What part does psychology play in customer service?
  • The Wow factor – what does it mean
  • Every element of the Wow factor explained and detailed
  • How can I implement the Wow factor back in the workplace?

Course Dates

30 January 2018

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