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Telesales Techniques

The power of selling through conversation alone

Who is it for?

Perfect for anyone who is new to selling on the telephone and also telemarketing professionals wishing to enhance their existing skills.

What will I learn?
  •  Identify and overcome the issues faced when communicating by phone
  • Create powerful verbal “hooks” and use questions as conversation drivers
  • Avoid the trap of “feature dumping” too early in a sales conversation

Course Details

  • Location: Portsmouth
  • Duration: 1 Day
  • Member: £299
  • Non-Member: £352

All fees subject to VAT

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Course Overview
  • Creating the right impression
    • Using the voice effectively
  • Selling techniques and processes
    • Establishing the buying authority
  • Design powerful opening statements to capture attention
  • Fact finding
  • Summarising and confirming needs
    • Selling benefits
    • Closing or gaining commitment on the sale
    • Overcoming objections
  • Follow-up calls

Course Dates
Course commences;

6 March 2017
3 July 2017

Company Sponsored Option

This course is also available as a company sponsored option which is for your delegates only, this is a flexible solution and can be tailored to reflect your business needs, delivered on a date, time and place to suit you - please contact us.


Group Discounts

Take advantage of these discounts when booking this course;

5% off for 2-3 people
8% off for 4-5 people
12% off for 6 or more people

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