Conflict and Aggression Handling

Protect yourself and others from situations when faced with confrontational behaviour

Who is it for?

When dealing with people, from members of the public through to staff, situations can become inflamed, leading to conflict, aggression and potentially, physical reaction. This course is suited to those on the front line of customer facing situations, where anger or aggression can present itself.

What will I learn?
  • Why and how situations can escalate into a conflict situation
  • Managing emotional responses to find resolutions and reduce the potential for aggression
  • Strategies for handling situations should they escalate

Course Details

  • Location: Portsmouth
  • Duration: 1 Day
  • Member: £243
  • Non-Member: £286

All fees subject to VAT

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Course Overview
  • Conflict and aggression occurs; triggers and causes
  • Identifying signs of emerging anger or aggression
  • Practical techniques to reduce or diffuse situations
  • How the law applies
  • Principles of personal safety and conflict resolution in the work environment
  • How to protect or remove yourself from potentially harmful situations
  • Seeking support; the what if scenario

Course Dates
Course commences; 

6 February 2018
8 August 2018

Company Sponsored Option

This course is also available as a company sponsored option which is for your delegates only, this is a flexible solution and can be tailored to reflect your business needs, delivered on a date, time and place to suit you - please contact us.


Group Discounts

Take advantage of these discounts when booking this course;

5% off for 2-3 people
8% off for 4-5 people
12% off for 6 or more people

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