Infrastructure Technician Level 3 (Standard)

Who is it for?

Ideal for those who are just starting out in an IT support role, or for existing staff who are either working within IT or have prior IT experience and are now required to take on more responsibility, work independently or lead IT projects.

Aimed at those who have an interest in or already work to:

  • provide IT support to internal or external customers
  • use tools to troubleshoot non-routine problems
  • set people up on systems
  • maintain the organisations productivity

An Apprenticeship will give you 80% on the job learning in your workplace and 20% off the job e.g. day release or block release learning with the training provider.

 PETA can help you find the right IT Apprenticeship for you -  simply register your details with us or browse our IT apprenticeship jobs section


Course Details

  • Duration: 24 months, start dates flexible to suit.
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On completion of the Apprenticeship you will achieve an Infrastructure Level 3 Certificate with knowledge modules covering:

  • Networking and Architecture
  • Mobile and Operating Systems
  • Cloud Services
  • Coding and Logic
  • Business Procedures

as well as:

  • One vendor or professional qualification selected from one of the knowledge modules
  • English Functional Skills Level 2 (if required)
  • Maths Functional Skills Level 2 (if required) certificate

Options following your Apprenticeship:

  • The Apprenticeship may turn into a permanent position
  • You could be offered a permanent position with an opportunity to undertake further specific work-related qualifications
  • With the experience gained, you may opt to find alternative employment
  • You might choose to continue your studies

Course Overview

Technical competencies include:

  •  Communication
  • IT security
  • Remote infrastructure
  • Data Recording and analysis
  • Problem Solving
  • Workflow management
  • Health and Safety
  • Optimise the performance of hardware, software and network systems
  • Correct processes associated with WEEE (the Waste Electrical and Electronic Equipment Directive)

 Technical Knowledge/ Understanding include:

  • Cabling and connectivity
  • Maintenance processes and applies them in working practices
  • Applies the basic elements and architecture of computer systems
  • Where to apply the relevant numerical skills e.g. Binary
  • Networking skills necessary to maintain a secure network
  •  Operating systems
  • Operate remotely, deploy and securely integrate mobile devices
  • Cloud and Cloud Services
  • Importance of disaster recovery and how a plan works
  • Coding and logic
  • Business IT skills and processes

Skills, Attitudes and Behaviours

  • Logical and creative thinking skills
  • Analytical and problem solving skills
  • Ability to work independently and to take responsibility
  • Can use own initiative
  • A thorough and organised approach
  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situations
  • Maintain a productive, professional and secure working environment

  • Project showcasing competencies, knowledge and behaviours
  • Portfolio Assessment
  • Interview

Additional Information

Apprenticeships are available throughout the year and are dependent upon finding a suitable employer.

Don't forget PETA finds the employer for you!

So, check out the current vacancies that PETA has to offer on our Apprenticeships job page.

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