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EMPLOYER CHARTER
Our Purpose
As a not for profit organisation established by employers to meet their workforce development needs, our role is to support growth of local industry and commerce and this will be achieved by ensuring the standard and quality of our service delivery is second to none. Our vision is for PETA Ltd to be the largest and highest quality private training provider on the South Coast of England and your first choice for fulfilling your training and development needs.
What you can expect from PETA Ltd
Our aim is to deliver a consistent level of service by ensuring a courteous and professional approach from our staff, responsive to the needs of employers, who will always be treated fairly:
Reliability and Responsiveness
Our Centres will be staffed 9.00 am to 5.00 pm Monday to Friday, with out of hours access via e-mail, answer phone, fax or letter
A polite, welcoming and efficient team of front line staff will receive your call during office hours, responding within four rings
Calls will be directed to the member of staff or PETA business unit equipped to respond to your needs
We will offer access to a free visit from one of our professional advisers to discuss your needs
Where requested, written or e-mailed information will be sent within two working days of your enquiry
If a visit from one of our staff is required, this will be arranged within two working days of your request
Free initial information, advice and guidance will be provided as part of our service
Where we are not best placed to fulfil your needs, we will refer you to appropriate external information, advice and guidance services
Our website will remain informative, user friendly and provide ease of access to information for employers and learners alike
We will keep you informed on our range of services through maintaining contact via written, e-mail and face-to-face contact
Accountability
A named contact will be accountable for taking care of you from the point of enquiry through to completion of service delivery
Clear information, advice and guidance on the best approach to meet your needs will be provided
Proposed services will be relevant and reflect transparency and clarity regarding the content, duration, cost and delivery methods
Deliverable objectives will be agreed prior to service delivery (business or individual)
We will support you in evaluating the impact of the service delivered and resulting work force development benefits gained
Follow up dates in respect of enquiries or proposals will be agreed and adhered to
Timely access to exam results for accredited programmes will be provided
Our complaints procedures will be clearly defined as your route to progressing and our commitment to resolving an issue, should one arise
Professional and experienced support
Investors in People principles will be upheld in developing suitably qualified PETA staff to be equipped with the knowledge and skills to serve the needs of employers
Tutors with the practical experience and appropriate delivery styles will be matched to place learning into context with the culture of the employers business
Ethical considerations
Confidentiality will be respected and upheld by all PETA staff
The principles of equality, diversity and accessibility will be applied from initial contact through to completion of any agreed service
The health, safety and wellbeing of all learners whilst on learning programmes, will be managed through our OHSAS 18001 registration
Your commitment to us
Our aim is to provide a professional level of service that keeps you informed every step of the way. To help us achieve our goals, we ask you to:
Ensure learners are given access to agreed learning programmes
Keep us informed of any changes (to your business or the learner) that may impact on the service delivered
Participate in surveys and forums designed to seek your input to service development
Help us respect equality, diversity and accessibility to our services for all learners
Respect and adhere to our payment terms and conditions
Extend your respect to our staff who will always endeavour to meet your needs
Our continuing commitment to you
Success depends on our ability to offer a range of services reflective of work force development needs combined with employer responsiveness and flexibility. We value every employer and we want to know when we get things right and equally, when things don't go to plan. We welcome compliments, commendations and complaints equally and our promise is to continuously develop our service provision:
Our systems and procedures in support of service delivery will remain compliant with ISO 9001:2000 audit requirements
We will invite regular employer and learner feedback regarding the services delivered
Satisfaction level statistics will be openly shared with our employers and learners
Improvements to our scope of services and delivery approaches will be identified and implemented to promote the value we add to businesses
Build our business for the future
Progressive and flexible approach to training solutions will be offered, balancing innovation and creativity with practical employer focussed services
Partnership working approaches with providers and colleges will be developed to maximise the offer and scope of services to employers and support county wide work force development
We will invest in our facilities and resources to bring up-to-date learning technology to our service delivery
Contact us
Our employer charter explains our commitment to you. To get in touch with us, you can visit our web site at www.peta.co.uk or call us on 023 9253 8700 for further information or assistance.
PETA Limited
9 Acorn Business Park
Northarbour Road
Portsmouth
Hants
PO6 3TH
E-mail: enquire@peta.co.uk
As a not for profit organisation established by employers to meet their workforce development needs, our role is to support growth of local industry and commerce and this will be achieved by ensuring the standard and quality of our service delivery is second to none. Our vision is for PETA Ltd to be the largest and highest quality private training provider on the South Coast of England and your first choice for fulfilling your training and development needs.
What you can expect from PETA Ltd
Our aim is to deliver a consistent level of service by ensuring a courteous and professional approach from our staff, responsive to the needs of employers, who will always be treated fairly:
Reliability and Responsiveness
Our Centres will be staffed 9.00 am to 5.00 pm Monday to Friday, with out of hours access via e-mail, answer phone, fax or letter
A polite, welcoming and efficient team of front line staff will receive your call during office hours, responding within four rings
Calls will be directed to the member of staff or PETA business unit equipped to respond to your needs
We will offer access to a free visit from one of our professional advisers to discuss your needs
Where requested, written or e-mailed information will be sent within two working days of your enquiry
If a visit from one of our staff is required, this will be arranged within two working days of your request
Free initial information, advice and guidance will be provided as part of our service
Where we are not best placed to fulfil your needs, we will refer you to appropriate external information, advice and guidance services
Our website will remain informative, user friendly and provide ease of access to information for employers and learners alike
We will keep you informed on our range of services through maintaining contact via written, e-mail and face-to-face contact
Accountability
A named contact will be accountable for taking care of you from the point of enquiry through to completion of service delivery
Clear information, advice and guidance on the best approach to meet your needs will be provided
Proposed services will be relevant and reflect transparency and clarity regarding the content, duration, cost and delivery methods
Deliverable objectives will be agreed prior to service delivery (business or individual)
We will support you in evaluating the impact of the service delivered and resulting work force development benefits gained
Follow up dates in respect of enquiries or proposals will be agreed and adhered to
Timely access to exam results for accredited programmes will be provided
Our complaints procedures will be clearly defined as your route to progressing and our commitment to resolving an issue, should one arise
Professional and experienced support
Investors in People principles will be upheld in developing suitably qualified PETA staff to be equipped with the knowledge and skills to serve the needs of employers
Tutors with the practical experience and appropriate delivery styles will be matched to place learning into context with the culture of the employers business
Ethical considerations
Confidentiality will be respected and upheld by all PETA staff
The principles of equality, diversity and accessibility will be applied from initial contact through to completion of any agreed service
The health, safety and wellbeing of all learners whilst on learning programmes, will be managed through our OHSAS 18001 registration
Your commitment to us
Our aim is to provide a professional level of service that keeps you informed every step of the way. To help us achieve our goals, we ask you to:
Ensure learners are given access to agreed learning programmes
Keep us informed of any changes (to your business or the learner) that may impact on the service delivered
Participate in surveys and forums designed to seek your input to service development
Help us respect equality, diversity and accessibility to our services for all learners
Respect and adhere to our payment terms and conditions
Extend your respect to our staff who will always endeavour to meet your needs
Our continuing commitment to you
Success depends on our ability to offer a range of services reflective of work force development needs combined with employer responsiveness and flexibility. We value every employer and we want to know when we get things right and equally, when things don't go to plan. We welcome compliments, commendations and complaints equally and our promise is to continuously develop our service provision:
Our systems and procedures in support of service delivery will remain compliant with ISO 9001:2000 audit requirements
We will invite regular employer and learner feedback regarding the services delivered
Satisfaction level statistics will be openly shared with our employers and learners
Improvements to our scope of services and delivery approaches will be identified and implemented to promote the value we add to businesses
Build our business for the future
Progressive and flexible approach to training solutions will be offered, balancing innovation and creativity with practical employer focussed services
Partnership working approaches with providers and colleges will be developed to maximise the offer and scope of services to employers and support county wide work force development
We will invest in our facilities and resources to bring up-to-date learning technology to our service delivery
Contact us
Our employer charter explains our commitment to you. To get in touch with us, you can visit our web site at www.peta.co.uk or call us on 023 9253 8700 for further information or assistance.
PETA Limited
9 Acorn Business Park
Northarbour Road
Portsmouth
Hants
PO6 3TH
E-mail: enquire@peta.co.uk
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