Employer Charter
Our commitment
We aim to provide the highest quality service to Employers that will offer excellent environments, conducive to learning, that inspire, protect and support learners to develop and achieve. Our vision is to become the best Training Provider in the South East of England and the preferred choice for learners and employers for our ability to innovate and deliver a responsive and flexible range of services of outstanding quality.
To uphold our commitment, we will:
- Respond promptly to all incoming phone calls during office hours: (9.00 am to 5.00 pm Monday to Friday.)
- Provide a dedicated point of contact, responsible for each enquiry
- Work with you to analyse and define your needs and required outcomes
- Present proposals that are clear, relevant and contain measurable objectives
- Offer flexible and responsive approaches to delivering our services
- Where possible, refer you to other providers if we are not best placed to meet your needs
- Provide access to facilities that are well equipped and professionally run
- Create an environment that is safe, where everyone is treated equally and with respect
- Deliver creative and innovative learning through our professionally qualified staff
- Promote the welfare of all learners receiving training
- Monitor and review progress and the overall impact of service delivery
- Give employers the opportunity to provide feedback on our service delivery
- Act on that feedback to improve and develop our service delivery
We ask employers to:
- Ensure learners are given access to agreed learning programmes
- Inform us of changes that may prevent us from delivering the agreed service
- Inform us of learner disabilities/circumstances that may influence participation in their learning
- Comply with our payment terms and conditions
- Extend respect to our staff who will always endeavour to meet your needs
- Inform a member of staff if there are any issues or concerns about our service delivery
Our continuing commitment to you
Our employer charter explains our commitment to you. We value every employer and we want to know when we get things right and equally, when things don’t go to plan and we welcome compliments, commendations and complaints equally.
Contact us
Our main office hours are 9.00 am to 5.00 pm Monday to Friday. To get in touch with us you can:
| Visit our web site: | |
| Call us: | 023 9253 8700 |
| Email us: | This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
| Write to us: |
PETA Limited 1 Access Point Northarbour Road Portsmouth Hants PO6 3TEto |
Revision 3: October 2010
