Course Booking Conditions
Course Bookings
Course bookings may be made by either completing the registration form within our directory, via telephone or e-mail.
Telephone and email bookings should be confirmed as soon as possible as a booking is regarded as definite only when a completed registration form has been received.
On receipt of a registration form it will be acknowledged confirming the course booked, the date and number of places reserved. Provisional bookings can be accepted but when the numbers of a particular course are approaching the maximum, provision bookings will be asked either to immediately confirm or agree to be transferred to the next course.
Course Fees
Course fees for Member Companies are payable within 28 days of the date of invoice. For non-members, we require payment with booking.
Fees also cover, unless otherwise specified, coffee, tea, lunch (for courses of one day or more) and all training materials, but not hotel accommodation. All fees are subject to BAT at the prevailing rate.
PETA endeavours to maintain fees quoted. If a change does become unavoidable, the right is reserved to increase fees without prior notification. However, every effort will be made to give as much notice as possible.
Registration Fees
All registration fees are not refundable or transferable.
Joining Instructions
Joining Instructions are dispatched approximately two weeks before the course is due to commence. These give details of venue, start time, car parking facilities and any other relevant information for the course.
First Transfers and Cancellations
Substitutions may be made at any time up to the start of the course. Transfers and late cancellations will, however, incur the following charges based upon the time of receipt of written notification (a fax is acceptable) prior to the course commencement date.
|
Working Days |
Substitutions |
Transfers |
Cancellations |
|
11 – 15 |
Free |
Free |
25% Fee |
|
6 – 10 |
Free |
25% Fee |
50% Fee |
|
Less than 6 |
Free |
50% Fee |
Full Fee |
Delegates who fail to attend will be charged the full fee.
Second and Subsequent Transfers and Cancellations
The following charges shall apply to second and subsequent transfers instigated by the customer.
|
Working Days |
Substitutions |
Transfers |
Cancellations |
|
At any time |
Free |
50% Fee |
Full Fee |
Any transfer instigated by PETA will not be charged to the client. However, where the client agrees to the transfer, and then subsequently cancels the booking or effects a further transfer then the above charges shall apply.
Nominees who fail to attend will be charged the full fee.
PETA Cancellation
In the event of cancellation for any reasons whatsoever or howsoever by PETA Ltd, the limit of PETA’s liability shall be to use its best endeavours to give notice of such cancellation and no further.
Special Promotions/Discounts
Special promotions/discounts cannot be used in conjunction with any other offer and conditions will apply, please see information supporting the promotion/discount concerned for full details.
