Complaints

PETA Ltd: Our Promise of Customer Satisfaction:

At PETA Ltd our aim is to provide a service that is second to none. Our success is dependent on our ability to offer a wide range of Products and Services which are diverse and delivered by expert and friendly staff that are experienced and qualified in their field.

Our Quality Standards and International Approvals ensure that we have robust processes in place that enable us to understand our customer's needs and deliver them in a timely manner.

Our Commitment
We hope that any problems you experience can be resolved immediately with your contact at PETA, but if a situation should arise which gives you cause to complain, we will:

1. Investigate your complaint in a prompt and efficient manner
2. Update you with the progress of the investigation
3. Respond to you with the outcome of the investigation
4. Learn from the situation in order to improve our service and reputation

How to make a complaint

1. You can advise us of your concerns by:
   • Email
     Send your email to enquire@peta.co.uk and mark it for the attention of the IMS Management Representative
   • Writing
     PETA Ltd, 1 Access Point, Northarbour Road, Portsmouth, Hampshire PO6 3TE
   • Telephone
     Either speak directly with the people involved or speak to the IMS Management Representative as an independent person (on 023 9253 8700)
2. We will acknowledge receipt of your complaint personally or by e mail.
3. Our quality procedures will instigate an immediate investigation and we will respond to you with the outcome.
4. Should the investigation take more than10 working days, we will remain in contact with you and advise you on progress

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