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Supervisory Skills - An Introduction
Improving team performance is always high on the agenda. Leading a team to effectively achieve set business objectives needs enthusiasm and aptitude, however, developing a range of skills whereby supervisors can select an approach which works and is responsive to different situations is critical. Whether delegates are aspiring or newly-appointed supervisors or established in post, this course will examine the fundamental role of the supervisor, identify tried-and-tested management techniques and provide a practical setting for individuals to adapt these to fit in with their personality and how they can apply these to ‘real’ workplace settings.
Objectives
On completion of this course, delegates will learn;
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The role, responsibilities and qualities of an effective Supervisor
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How to harness the power and importance of effective communication
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How to apply management techniques effectively using their own personal style
Course Overview
Communications
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The power and importance of effective communication
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Channels, methods and barriers to communication
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Communicating assertively and with confidence
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Active listening techniques
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Body Language and associated behaviours
Managing Conflict and Discipline
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Understanding why conflict happens
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Ways to prevent a conflict situation becoming unmanageable
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The disciplinary process and the supervisor’s role within it
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Gathering evidence / fact finding
Leadership
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Understanding and developing your leadership style
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Motivation techniques
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Building trust and respect through leadership example
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Understanding behaviours, channelling energies
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The characteristics of a high performance team and how to achieve it
Practical Application of lessons learned
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Implementing techniques and practical team exercise
Upon completion of the course delegates will receive an ILM Development Programme certificate of attendance
Booking Information
Don't forget your discounts!
5% off for 2-3 people, 8% off for 4-5 people, 12% off for 6 or more
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Duration: |
5 days (one day a week) |
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Fees (+ VAT) |
Member |
£946.00 |
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Non-Member |
£1,113.00 |
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Start Date(s): |
4 June 2013 5 September 2013 |
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To book ...
Complete our booking form, call 023 9253 8700 or email enquire@peta.co.uk
