IT Support Assistant Apprentice

Cazoo Limited

Apprenticeship summary:

PETA Training are proud to be working with Cazoo Ltd, looking to source an exceptional apprentice for their organisation.

A fantastic opportunity to join the growing IT team of this dedicated and diverse company. If you want to move forward with your IT career and join a rapidly expanding company, one that can offer you world class training, industry leading remuneration packages, then this is the right place. This role is an excellent opportunity for an aspiring Helpdesk Support / 1st Line Support Engineer / IT Technician, to learn new skills and progress within the IT field


As an IT Support Apprentice, you will be the pathway and the first contact for any contact relating to issues and problems encountered by our users. You must also be willing to learn and working towards developing excellent all-round skills in information and communication technology environments.

General Duties

•            Ticket Management: Taking required action for incidents and requests raised as they are logged, either by our internal help desk system or in person. You will need to identify, prioritise and action all received alerts and log any incidents.

•            Internal IT Support: Providing assistance and giving instructions over the phone or in person to help set up systems and rectify issues.

•            Time & Task Management: Prioritising your work is essential in what will be a fast-paced environment within a growing team.

•            Telephone management: Handling calls in a timely professional manner.

•            Diagnosing: Diagnosing and resolving hardware and software faults.

•            Troubleshooting: Troubleshooting system and network problems.  

Other information



  • Sound administrational skills with a basic knowledge of all office-based IT systems.
  • Greater than basic IT knowledge highly desirable (taught or self-taught).
  • The desire to complete all academic tasks to the best of your ability.
  • Strong verbal and written communication skills.
  • Good problem-solving skills.
Personal qualities
  • A flexible and adaptable approach to work.
  • Passionate about technology.
  • Strong attention to detail.
  • A natural communicator.
  • Calm under pressure.
  • Willingness to learn.
  • Team player.
Qualifications required
  • GCSE English and Maths grade A* - C / 9 - 4 or functional skills level 2 equivalent
  • Secondary and / or further education qualification(s) within IT are desirable i.e. GCSEs, A Levels, BTEC etc. A level 3 ICT qualification will be advantageous


  • Excellent on-site facilities including Gym.
Future prospects
  • Opportunity for career progression
Training to be provided

Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training. The majority of training will be completed with your employer at your place of work.

You will be completing Level 3 Unified Communication Apprenticeship along with the following qualifications:

  • Microsoft (MTA) Security Fundamentals
  • Network Fundamentals
  • Server Administration

Apprenticeship standard

Unified Communications Technician

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