Call Compliance Administrator Apprentice

Prestige Telecom Group Limited

Apprenticeship summary:

PETA Training are proud to be working with Prestige Telecom Group Limited, looking to source an exceptional Call Compliance Administrator Apprentice for their organisation.

If you are meticulous and organised, this could be the apprenticeship for you. Apply to be a Call Compliance Administrator Apprentice at PTG today!

PTG are looking to add to it’s Quality Control Department. A business-critical role has been created for an enthusiastic quality and customer focused individual. The role will require the successful candidate to monitor and evaluate telesales calls for compliance.  This opportunity will allow the successful candidate to learn about the telecoms industry, it’s regulators and how a reseller operates against the various legislation in a busy and fast paced environment.

Progression routes available within the company for the right candidate. 

Duties

In this role, the Call Compliance Administrator Apprentice will join a small and friendly team of 2 whilst also working closely with the Customer Service department. Duties and responsibilities to include:

- Monitoring of sales calls for compliance

- Ensure daily workload is completed to deadlines

- Document internal audits and other QC activities

- Investigate customer complaints and non-compliance

- Reporting risks and breaches to Head of Quality

Other information

Prestige is a leading independent provider of bespoke business communication packages. As a specialist in Business telecommunications, they enquire, analyse and make suggestions to help improved efficiency and solve problems allowing businesses to benefit from substantial savings, whilst delivering excellent customer service. Based on the South Coast of England, they manage in excess of 10,000 business connections, they’re a team of real people dedicated to personal, pro-active account management.

Skills

- Attention to detail / meticulous

- Willingness to learn

- Highly organised

- Sound judgement

- Customer service oriented

- Good communication skills, both written and verbal

- Adaptable and self-motivated

Personal qualities

- Experience working within an office environment or customer service role

Qualifications required

- English and Maths GCSE’s grade A-C (4-9) or equivalent

Benefits

- 20 days holiday plus all Bank Holidays off

- Work Anniversary off

- Birthday off every year

- Breakout area (pool table and table tennis etc.)

- Great social events

- Bonuses and incentives

Future prospects

Progression routes available within the company for the right candidate. 

Training to be provided

Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training. The majority of training will be completed with your employer at your place of work.

You will work towards the following qualifications:

•               Business Administrator Level 3 Apprenticeship Standard

•               Functional Skills in English and Maths (if required)

Apply for this Vacancy

To apply for this job vacancy, please complete the application form below. Once we have received your application, we will be in touch to discuss next steps. 

Apply now