IT Desktop Support Technician Apprentice

Barfoots of Botley Ltd

Apprenticeship summary:

PETA Training are proud to be working with Barfoots of Botley Ltd, looking to source an exceptional IT Desktop Support Technician Apprentice for their organisation.

If you want to develop yourselves in the IT sector, gain new skills and work for a growing and diverse company, then this role is for you.

A fantastic opportunity to join an experienced and dedicated team where you will be learning new skills and grow. This role is an excellent for an aspiring Helpdesk Support / 1st Line Support Engineer / IT Technician who is looking to progress within the IT field.

Duties

You will be providing IT telephone, online and onsite first line support, logging and administration of support calls on the IT helpdesk, resolving issues where possible and escalating as necessary.

  • Ensure the IT Helpdesk is kept up to date, all calls are being responded to and users are kept up to date
  • Raise calls on behalf of users on the IT helpdesk
  • Answer inbound calls from users on the IT support phone line
  • Setting up and installing laptops, PCs and mobile devices
  • Assist with end user IT training
  • Maintain appropriate records of time spent and actions taken on all work carried out
  • Liaise with third parties for escalated support issues
  • Perform PC hardware and software diagnostics and coordinate repairs
Other information

Barfoot is a global farming and food company whose philosophy has not changed since their first farm. They are still a family-owned business but now they grow, process and pack a range of semi-exotic vegetables at farms and facilities around the world.

Skills

Experience of:

  • Microsoft Windows 10 Operating System
  • Microsoft Office Applications
  • Desktop PC and Laptop Hardware
  • General understanding of network and wireless technology
  • Good written and verbal communication skills
  • Good time and task management skills
  • Excellent customer service skills
  • Anti-Virus Technologies
  • Cloud technologies
  • Apple mobile devices
Personal qualities
  • Good written and verbal communication skills
  • A team player
  • Ability to work independently
  • Good time and task management skills
  • Ability to work under pressure
  • Excellent customer service skills
  • Ability to approach problem solving and decision making with logical thinking and creativity
Qualifications required
  • 4 GCSEs at grade C / 4 or higher including Maths and English (or equivalent)

Benefits

• 20 days Holiday plus Bank Holidays

• Investors In People Silver Award status

• Company pension scheme

• Discounted leisure membership

• Discounted vegetable box scheme

• Cycle to work scheme

• Free onsite parking

• Approved training centre for Highfield qualifications

Future prospects

• Development opportunities

Training to be provided

Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training.  The majority of training will be completed with your employer at your place of work. You will be completing Level 3 Infrastructure Technician Apprenticeship along with the following qualifications:

  • Microsoft (MTA) Networking Fundamentals
  • Microsoft (MTA) Mobility and device Fundamentals
  • Microsoft (MTA) Server Admin
  • Microsoft (MTA) Software development Fundamentals
  • ITIL Foundation V4

Apply for this Vacancy

To apply for this job vacancy, please complete the application form below. Once we have received your application, we will be in touch to discuss next steps. 

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