Are you great at delivering excellent service? Are you a professional and customer service orientated individual seeking a Business Administration Apprenticeship? If so, this is your opportunity to join a word leading organisation as the Commercial Apprentice.
Working within an engineering/manufacturing organisation, you will provide support to the Front Office and Customer Support Representative team to offer a full generalist administrative service.
Safran is the World’s leading manufacturer of Helicopter Turbine Engines, flight control units, and aircraft wiring systems. They also have other accolades. Safran offer excellent support and training opportunities to their staff and apprentices.
The purpose of the Commercial Apprentice role is to efficiently and responsively with a professional manner carry out various administration tasks, work on team KPIs and projects within the Front Office to support the Customer Support Representative team to ensure on time delivery and customer service is maintained. Essential duties and responsibilities:
Initiate and work on continuous improvement projects
Review procedures when required
Monitor KPIS, spares, Core return lead times, Overdues
Resolve administrative problems, continuously identify process improvement opportunities
Update TINA intranet page
Sales order processing and raising quotations in line with the commercial policy
Update IT systems OPX2, PAARIS and SAP
Completion of weekly reports
Track core returns
Internal and external reporting, Analyse & present business data
Maintain customer on time delivery, co-ordinate spares reporting on a daily basis
Maintain pricing data
Daily overdues reporting and attend monthly meetings
Manage personal & professional development and attend training reviews with team leader
Develop working relationships with internal Safran stakeholders in UK and other global sites
Communicate in a business environment and participate in weekly meetings with other departments
A genuine interest in customer service
Excellent attention to detail
Excellent verbal and written communication
Excellent relationship building and communication skills
Computer literate with good working knowledge of Microsoft office package
English and Maths GCSE’s grade A*-C /4-9 or equivalent
Secure car parking
Annual Leave allowance
Very supportive working environment
On site Costa and restaurant
Upon successful completion of the Business Administration Level 3 there is the opportunity for secure employment for the right candidate.
Training to be provided
This position is offered as an apprenticeship and you will be completing a Level 3 Business Administration qualification. You will be employed directly by the client but be support every step of the way by PETA.
The majority of your training will be completed with your employer at your place of however, throughout the duration of the apprenticeship you will be required to attend one of our PETA training centres for off the job training.
Apply for this Vacancy
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