PETA Training are proud to be working with Circle Cloud Communications Ltd, looking to source an exceptional Customer Service Advisor Apprentice for their organisation.
Would you like to work in an exciting start up company offering a range of benefits? Are you looking for an apprentice administration role that offers fantastic company progression? If you are organised, motivated and have a passion for customer service then the Customer Service Advisor Apprentice role is for you.
To support business growth, our client has an immediate requirement for an Customer Service Advisor Apprentice who will operate as the lead point of contact for any and all matters relating to your accounts. The job will require you to build strong, long-lasting relationships with your customers. Adding to this, there will also be an element of administration tasks. You will be working closely with various departments which is why having a full understanding of the product, and how the product and service is delivered to the customer is important.
Customer Service Advisor Apprentice duties to include the following:
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting customer relationships
Working collaboratively with other departments to ensure that customer needs are met
Fault diagnosis and contacting the relevant teams to resolve
Handling basic billing enquiries
Prepare reports on account status
Administrative duties including filing paperwork for lease documents and updating the CRM
Circle Cloud is the future in telecommunications, offering unique tailored packages to businesses across the UK and Ireland. They provide the most cutting-edge technology in the Telecoms Industry, ensuring they can deliver the best product and service to their customers.
To be considered for the Customer Service Advisor Apprentice role, you will need to have the following skills:
Passionate about the customer experience, and providing the best service possible
Ability to work well under pressure
Affinity for technology and innovation; a natural interest for the latest technology and being part of the startup culture
Excellent communication and management skills
Telecommunications experience preferred but not required
GCSEs in maths and English with at least a grade C / 4 are required.
Generous annual leave package, plus your birthday off every year
Bonuses, recognition and prizes for hard work, and employee of the month/year awards
Different incentives for hitting KPIs
Company-wide events and trips
Fantastic career progression opportunities and personal development.
There may be the opportunity to move into a full-time role upon completion of the apprenticeship.
Training to be provided
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.
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