IT Infrastructure Technician Apprentice

Rocket Computer Services Ltd - CT37833 - IT

Apprenticeship summary:

If you want to move forward with your IT career, each day to be different than the previous one and to learn every IT aspect, then this is the right place. This role is an excellent opportunity for an aspiring IT Helpdesk Support / IT Support Engineer / IT Technician, to learn new skills and progress within the IT field.

This role is a fantastic first step towards working in IT support with local schools. You will be part of a team where you will learn everything about IT support, Schools Broadbands and many more!  A progression opportunity will be offered for the successful candidate upon completion of their apprenticeship. Training to be provided: Level 3 Level 3 Information Communication Technician:Support Technician.

About the role

  • Install and maintain computer hardware, laptops, audio/visual equipment and peripherals.
  • Routine administration including, data backups, Active Directory maintenance.
  • Software installation, maintenance and upgrading in line with rocket development policy.
  • Administration and development of Internet, Intranet, Extranet, and E-mail systems, including learning platforms and websites.
  • To keep abreast of technological developments and encourage the use of ICT at all levels.
  • To support staff and students with the set-up and preparation of ICT equipment around clients. 


  • 20 days holiday plus bank holidays
  • Bonus scheme and staff socials
  • Joining a relaxed and friendly team
  • Progression opportunity


Monday - Thursday 08:00 - 15:30, Friday 08:00 - 14:30 (35 hours per week with 30 minutes for lunch)

Essential skills

  • Have good communication skills
  • Have a personable, friendly and polite nature
  • Have strong customer service skills
  • Have a basic understanding of Operating Sysyems and Office applications
  • Have a genuine interest in ICT
  • Be able to pass an enhanced DBS check

Desirable skills

  • ICT qualifications are advantageous.
  • Desirable that you are able to self-manage your workload and work using own initiative.
  • Experience using Windows, GoogleClassroom and iPads is favoured

About the company

Rocket Computer Services Ltd are an established IT Support Company committed to providing high quality support across Portsmouth and Hampshire. We pride ourselves on our professional and friendly approach in meeting the needs of our clients. We offer a variety of bespoke support packages across the business and education sectors creating more time for your staff to do the work they need to do while we take on your technical issues.

Once you have applied for this apprenticeship, you will receive an email with an application form on that you will need to complete. Please keep an eye on your inbox (and spam / junk folder) for this email and complete the form as soon as possible.

We look forward to receiving your application!