IT Support Engineer Apprentice

Partnering Health - CT38684-IT

Apprenticeship summary:

Are you looking to start your career in IT Support? Do you want to be part of an experienced team where you will develop new skills and knowledge in the IT industry? If YES, than this is the right opportunity for you.

You will be based at the Head Office and Contact Centre of Partnering Health in Whiteley. You will be assisting end users and customers when required.  Additionally, you will be providing IT support to company’s remote offices across Hampshire.

This role is to support a fast-growing integrated urgent healthcare SME.

  • 1st to 2nd line technical support to end users
  • Troubleshooting and repair any hardware and software
  • Resolving software and application issues
  • Completing documentation and quick step deployment guides
  • Providing appropriate support to staff using new technologies
  • Working closely with Managed Service providers


Working hours: Monday to Friday 08.30-17.00 (One day will be off due to working Saturday) Saturday 08.30-17.00 Working 5-day week (Saturdays included). You will get a day off during the week.

Essential skills

  • Good technical understanding of IT
  • Troubleshooting knowledge across Hardware, Operating Systems and Applications
  • Self-motivated, keen to develop and desire to learn
  • Excellent organisational skills with the ability to prioritise
  • A Full Driver’s license

Desirable skills

  • Experience / knowledge in telephony platforms

About the company

PHL was founded in 2009 by a team of commercial partners and experienced General Practitioners with a clear vision of providing services that would contribute and benefit the local healthcare economy.


PHL runs Integrated Urgent Care (formerly known as Hampshire Doctors on Call). This essential primary care service serves 1.7 million patients across Hampshire, providing telephone clinical assessment, out of hours home visiting services and some face-to-face primary care appointments services in West Hampshire. Additionally, the organisation is equipped to offer acute and primary care services as it benefits from a well-established organisational infrastructure and strong clinical leadership and expertise.