IT Support Apprentice

FatFace Ltd

Apprenticeship summary:

A fantastic opportunity to join the experienced IT team of this dedicated and diverse company. If you want to move forward with your IT career and join a  company that can offer you world class training, industry leading remuneration packages, then this is the right place. This role is an excellent opportunity for an aspiring Helpdesk Support / 1st Line Support Engineer / IT Technician, to learn new skills and progress within the IT field.

This role is a fantastic first step towards working in IT support within a team of this global company. You will be working closely with IT colleagues in all technical disciplines to share knowledge, ensure consistency and improve service levels in all IT disciplines.


The IT Support Apprentice works in the Operations Services team, resolving technical incidents, problems and queries from internal FatFace customers.

You will ensure:

  • All requests are logged accurately, with good technical and non-technical information, to ensure timely resolution of all incidents.
  • Additionally, you will provide general advice and guidance on the best use of IT services offered at FatFace, covering hardware, software and online services.
Other information

It all began in 1988 with two guys enjoying life on the slopes in the French Alps and desperately trying to avoid working for a living. With money running out, they hatched a plan: print some sweatshirts and t-shirts, sell them at night, and ski during the day. With that simple formula, the FatFace brand was born with the name even being inspired by their favourite black mountain run in Val d’Isère, La Face. Fast forward over 25 years and the same entrepreneurial spirit still remains at the heart of the business, underpinning our growth into a successful multi-channel retailer with over 200 stores, an award-winning store design, and a fast growing e-commerce website.

While we will always stay true to our heritage, we also continue to pursue new growth opportunities.


  • An appreciation of the IT industry, technology trends
  • Excellent written and oral communication skills
  • A team player, able to build relationships and work well in a team
  • A self-starter, able to work alone when required
Personal qualities
  • Good technical understanding of end user IT hardware, software and services
  • A general understanding of retail, the high street and how IT supports a retail organisation
Qualifications required
  • GCSE Maths and English grade A*-C / 4-9 or Level 2 equivalent


  • Onsite parking
  • Close to public transport links
  • Holiday allowance
  • Staff social events
  • Early finish on Fridays
Future prospects
  • Potential full-time employment upon completion of the Infrastructure Technician Level 3 Apprenticeship standard
Training to be provided

This position is offered as an apprenticeship and you will be completing a Level 3 Infrastructure Technician qualification. Most of your training will be completed in the workplace, however, throughout the duration of the apprenticeship you will be required to attend classroom-based sessions for off the job training. You will have regular reviews with your PETA Learning and Development Coach who will be able to offer help and advice to ensure the successful completion of your qualification

As part of the apprenticeship, you will complete the following additional qualifications:

  • Microsoft (MTA) Networking Fundamentals
  • Microsoft (MTA) Mobility and device Fundamentals
  • Microsoft (MTA) Server Admin
  • Microsoft (MTA) Software development Fundamentals
  • ITIL Foundation V4

Apply for this Vacancy

To apply for this job vacancy, please complete the application form below. Once we have received your application, we will be in touch to discuss next steps. 

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