Customer Care Administrator Apprentice

Prysmian Cables & Systems Limited

Apprenticeship summary:

PETA Ltd are proud to be working with a world leader in the energy and telecom cable systems industry to recruit a Customer Care Administrator Apprentice. If you are interested in administration and customer service, please apply for this role today.

Working as a Customer Care Administrator Apprentice, you will be responsible for a range of general administrative tasks including customer communication and order processing. This is a great opportunity to join a successful company and start your career with full training.

Duties

This role is based within the Customer Care team. The Customer Care Administrator Apprentice will have the opportunity to gain experience and understanding in the following:

  • General office administration
  • Stock enquiries, quotations and order processing
  • Answering and actioning telephone calls, emails etc.
  • Corresponding in a professional manner
  • Handling customer complaints and queries
  • Importance of providing excellent customer service
  • Understanding sales strategies / brand management
  • Understanding and following Company procedures

All activities will be under supervision initially and the Apprentice will have the opportunity to learn about various computer software packages to support the work carried out. As they gain in experience, they will be given lots of opportunities to develop and take additional responsibility.

Other information

Prysmian Group is a world leader in the energy and telecom cable systems industry. It operates in the businesses of underground and submarine cables and systems for power transmission and distribution, of special cables for applications in many different industries and of medium and low voltage cables for the construction and infrastructure sectors. For the telecommunications industry, the Group manufactures cables and accessories for voice, video and data transmission, offering a comprehensive range of optical fibres, optical and copper cables and connectivity systems.

Skills

It is essential that the Customer Care Administrator Apprentice has an aptitude for customer service. Other essential qualities include:

  • Good time management
  • Excellent communication skills
  • Reliable and motivated
Personal qualities
  • Keen to develop new skills
  • Enthusiastic to learn
Qualifications required
  • GCSEs in maths and English with at least a grade C / 4 are required
  • A level English / Maths or equivalent level 3 qualification preferred

Benefits

  • 25 days annual leave
  • Free car parking
  • Health cash back scheme
Future prospects

There is the potential for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. This role may lead to a permanent role as a Commercial Co-ordinator within the Customer Care Team.

Training to be provided

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Apply for this Vacancy

To apply for this job vacancy, please complete the application form below. Once we have received your application, we will be in touch to discuss next steps. 

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