PETA Ltd are proud to be working with a world leader in the energy and telecom cable systems industry to recruit a Customer Care Administrator Apprentice. If you are interested in administration and customer service, please apply for this role today.
Working as a Customer Care Administrator Apprentice, you will be responsible for a range of general administrative tasks including customer communication and order processing. This is a great opportunity to join a successful company and start your career with full training.
This role is based within the Customer Care team. The Customer Care Administrator Apprentice will have the opportunity to gain experience and understanding in the following:
General office administration
Stock enquiries, quotations and order processing
Answering and actioning telephone calls, emails etc.
Corresponding in a professional manner
Handling customer complaints and queries
Importance of providing excellent customer service
Understanding sales strategies / brand management
Understanding and following Company procedures
All activities will be under supervision initially and the Apprentice will have the opportunity to learn about various computer software packages to support the work carried out. As they gain in experience, they will be given lots of opportunities to develop and take additional responsibility.
Prysmian Group is a world leader in the energy and telecom cable systems industry. It operates in the businesses of underground and submarine cables and systems for power transmission and distribution, of special cables for applications in many different industries and of medium and low voltage cables for the construction and infrastructure sectors. For the telecommunications industry, the Group manufactures cables and accessories for voice, video and data transmission, offering a comprehensive range of optical fibres, optical and copper cables and connectivity systems.
It is essential that the Customer Care Administrator Apprentice has an aptitude for customer service. Other essential qualities include:
Good time management
Excellent communication skills
Reliable and motivated
Keen to develop new skills
Enthusiastic to learn
GCSEs in maths and English with at least a grade C / 4 are required
A level English / Maths or equivalent level 3 qualification preferred
25 days annual leave
Free car parking
Health cash back scheme
There is the potential for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. This role may lead to a permanent role as a Commercial Co-ordinator within the Customer Care Team.
Training to be provided
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.
Apply for this Vacancy
To apply for this job vacancy, please complete the application form below. Once we have received your application, we will be in touch to discuss next steps.