Customer Service Administrator Apprentice

Polycast Ltd

Apprenticeship summary:

PETA Ltd are proud to be working with a market leading specialist metal forming solution company to recruit a Customer Service Administrator Apprentice. 

Do you have an interest in sales, customer service, administration and social media?

Are you looking to kickstart your career in a company that will offer future career progression? If the answer is YES, we could have the ideal role for you.

Polycast Ltd are one of the most advanced industry specific companies in Europe who work with prestigious customers including Rolls Royce and Bentley. Due to a period of growth, they are moving to a brand-new office and production facility that will be using state of the art technology. This is a fantastic opportunity for a Customer Service Administrator Apprentice to gain experience across a range of areas including sales, customer service, account management and social media.





The Customer Service Administrator Apprentice will be responsible for prioritising and processing customer enquiries and requests submitted by telephone, email, or website form.  Other duties to include:

  • Investigating and resolving customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products.
  • Maintaining thorough and accurate customer service records.
  • Keeping confidential records and financial information private and secure.
  • Learning how to use database systems and technology to deliver great customer care.
  • Working as part of the sales team to drive positive company sales results.
  • Checking product availability for customer orders and order or restock items if necessary to satisfy the customer.
  • Communicating with customers about their orders, including any delays or changes in delivery.
  • Managing enquiry pipeline and feed through to sales team.
  • Managing and updating Social Media accounts- Linkedin, Instagram etc.
  • Website news features.
  • Assisting at marketing events and trade shows.
Other information

Founded in 1946, Polycast have historically been a market leading specialist investment casting foundry. They produce highly finished investment cast products and offer skilled technical advice and implementation from their UK based manufacturing facility. Today Polycast now offers an in-depth and wide range of metal forming solution from the UK and Indian network.

Don’t miss out on this excellent opportunity to work with a growing and forward-thinking company; apply for the Customer Service Administrator Apprentice role today!


It is essential that the Customer Service Administrator Apprentice is confident with strong communication skills as this will be a public facing role. Other essential criteria include:

  • Pleasant and polite telephone manner
  • Good ICT skills
  • Experience using a range of social media platforms
  • Use of own initiative
  • Proactive approach to work; not afraid to contribute own ideas
Personal qualities
  • Experience in a sales or customer service role
  • Entrepreneurial skills
Qualifications required
  • GCSEs in maths and English with at least a grade C / 4 are required.


  • Room to progress and grow in the company and beyond
  • Opportunity to travel the world with work
  • Learning from an experienced workforce
  • Holiday entitlement of 24 days plus bank holidays
Future prospects
  • There is the intention for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship.
  • Polycast are looking for a Customer Service Administrator Apprentice to progress and grown within the company.
Training to be provided
  • Level 3 Business Administrator Apprenticeship Standard
  • You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham
  • You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Apply for this Vacancy

To apply for this job vacancy, please complete the application form below. Once we have received your application, we will be in touch to discuss next steps. 

Apply now