Administrator Apprentice (Sales Support Coordinator)

PEI Genesis UK Ltd

Apprenticeship summary:

PETA Ltd are proud to be working with a  leading global provider of custom engineered connector and cable solutions to recruit an Administrator Apprentice (Sales Support Coordinator). Do you want to join a vibrant company with a range of company benefits and future progression routes? If the answer is yes, and you are interested in administration, sales and customer service, this could be the perfect role for you.

Duties

The Administrator Apprentice (Sales Support Coordinator) will be responsible for assisting customers with order progress calls and any additional related sales support duties. They will ensure agreed processes are followed and perform all duties in a manner which ensures total quality and effective customer service.  The Administrator Apprentice (Sales Support Coordinator) will also work under the direct supervision of the Sales Support Manager.

The suitable and successful candidate will move into a full-time role upon completion of the apprenticeship.

By the end of the apprenticeship, the Administrator Apprentice (Sales Support Coordinator) will be expected to:

  • Provide a consistently professional, efficient and prompt response to all customer enquiries.
  • Cover all functions within Sales Support team in absence of colleagues.
  • Demonstrate excellent teamwork.

Please note that there are 2 potential roles available.

The Role

The Administrator Apprentice (Sales Support Coordinator) will be responsible for:

  • Dealing with customer order progress enquiries, both by telephone, fax or email, ensuring they are dealt with in a professional and timely manner.
  • Proactively communicating to customers when delivery delays occur on their outstanding orders, ensuring also that the appropriate Inside/Outside and Sales Manager is notified accordingly.
  • Running and issuing backlog reports on weekly basis to customers defined by the UK Inside Sales manager.
  • Communicating and coordinating with other departments within PEI Genesis worldwide.
  • Ensuring that all administrative procedures/work instructions are followed completely as directed by management and/or the PEI Genesis and ISO9001 standard.
  • Covering responsibilities of other Sales Support team members in their absence. 

Skills

 

Personal qualities

It is essential that the Administrator Apprentice (Sales Support Coordinator) has excellent organisational skills. Other essential qualities include:

  • Microsoft Office Proficiency with emphasis on Word and Excel.
  • Strong communication skills, both written and verbal within and outside of the company.
  • Ability to recognise a problem or potential problem and react quickly and effectively.
  • Good teamwork skills.

 

Qualifications required

GCSEs in maths and English with at least a grade C / 4 are required.

Benefits

 

Benefits
  • Employee assistance and Westfield Health package
  • Newly refurbished offices
  • Staff pension
  • Free tea and coffee
  • Onsite parking
  • Office dog
  • Cycle to work scheme
  • 25 days holiday
  • Christmas office shutdown
  • Pool tables, games and TVs
  • Beanbag chill area
  • Fun and vibrant office feel
Training to be provided

Training to be provided: Level 3 Business Administrator Apprenticeship Standard. You will complete a 15 month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Apply for this Vacancy

Founded in 1946, PEI-Genesis is a global leader in the design and assembly of custom engineered connectors and cable solutions for harsh environments. PEI partners with customers to design engineered solutions that meet specific application requirements and then delivers with speed, service and consistent quality that is unmatched in the industry.

Don’t delay, apply for the Administrator Apprentice (Sales Support Coordinator) role today!

Apply now