Security System Support Technician Apprentice

The Alarming Company Ltd

Apprenticeship summary:

A fantastic opportunity to join the experienced IT team of this dedicated and well-established company. If you want to move forward with your IT career and possibly have interest to learn more about security, CCTV and access control systems then this is the right place. This role is an excellent opportunity for an aspiring Helpdesk Support / 1st Line Support Engineer / IT Technician, to learn new skills and progress within the IT field.

This role is a fantastic first step towards working in IT support within a team of the largest providers in security sector on the south coast. You will be required to troubleshoot hardware and software problems to minimise the disruption to the customer and reduce the need for an engineer visit to site where possible. Where required you will also assist customers in installation and setup of software and mobile phone applications.

Duties

  • Answering inbound calls supporting customers with any issues they have with their systems
  • Set up of new and support of existing internal IT Infrastructure for colleagues such as Desktop PC’s and Laptops, Phones, Scanners
  • Testing and repair/replacement of faulty equipment including necessary software installation where required
  • Working with engineers when onsite to diagnose and rectify in a timely manner
  • Occasional site visits
Other information

The Alarming Company is one of the largest providers of security, CCTV and access control systems on the south coast. They work with large organisations, small businesses and private individuals to protect the things that matter most.

Skills

  • Interest in the IT industry and willingness to learn and develop
  • Full driving license advantageous
Personal qualities
  • Good attention to detail
Qualifications required
  • 2 GCSE's at grade C or above (or equivalents) to include Maths and English are essential.

Benefits

  • 20 days holiday + Bank Holiday
  • Training and progression opportunity
Future prospects
  • There is opportunity for a full time role once the apprenticeship has been completed. 
Training to be provided

Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the-job training. The majority of training will be completed with your employer at your place of work. You will be completing the Information Communication Technician – Support Technician apprenticeship.

Apply for this Vacancy

To apply for this job vacancy, please complete the application form below. Once we have received your application, we will be in touch to discuss next steps. 

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