First Line IT Support Apprentice

Aerial Direct

Apprenticeship summary:

If you want to move forward with your IT career and join a company that can offer you world class training, industry leading remuneration packages, then this is the right place. This role is an excellent opportunity for an aspiring Helpdesk Support / 1st Line Support Engineer / IT Technician, to learn new skills and progress within the IT field.

A fantastic opportunity to join this telecommunications service provider and their divers team. A progression opportunity will be offered for the successful candidate upon completion of their apprenticeship.

Duties

  • Resolve 1st line calls as appropriate and depending on experience,
  • Manage incoming support requests via the support system, telephone and email and deal with such requests in a timely manner
  • To provide consistent and prompt support and guidance to a high standard for all customers, keeping them informed of progress in the event of issues
Other information

Aerial Direct is a leading independent provider of telecommunications and the largest direct business partner of O2 in the UK, with over 30 years’ experience in business telecoms.

Skills

  • Strong Microsoft Windows and Office skills
  • Good numerical and literacy skills and good levels of computer literacy
  • Excellent organisational skills with the ability to prioritise
  • Good analytical/problem solving skills
  • The ability to communicate effectively at all levels with good relationship building skills
  • Self-motivated and keen to develop, with a willingness and desire to learn
Personal qualities
  • ITIL, A+, Network or equivalent
  • Experience with IP & VoIP platforms
  • Full driving licence
Qualifications required
  • GCSE Maths & English 4, C or above

Benefits

  • 28 Days Holiday rising with each year of service
  • Your Birthday off
  • Christmas Closure (in addition to your annual leave)
  • Pension Contributions
  • Sponsorship for qualifications such as ITIL & PRINCE2
  • Progression opportunity
Future prospects

A progression opportunity will be offered for the successful candidate upon completion of their apprenticeship.

Training to be provided

Training to be provided: Level 3 Information Communication Technician.

Apply for this Vacancy

To apply for this job vacancy, please complete the application form below. Once we have received your application, we will be in touch to discuss next steps. 

Apply now