We are a fast-growing company called Time For You and they provide cleaning services to households and businesses across the South Coast and you will based in Head office in Waterlooville. You will be part of a small, friendly team that work closely together in a busy and often pressured environment.
We require a highly motivated administrator to help with the ever-expanding workload. The suitable candidate needs to be energetic, enthusiastic, dynamic, versatile and able to work in a pressured and interrupt driven environment, with the ability to multi-task.
Time For You are a local based company in Waterlooville and they specialise in providing cleaning services to personal customers within the PO post code. The business is growing very quickly and the cleaners are self employed and there are 4 full time employees within the business. The business is owned by Paul Barrett and Dan Barrett and they understand the needs of customers to provide a first class service in their homes.
The main responsibility of the role is to assist with day to day tasks within the Administration team, supporting departments including HR, Operational Support, Sales & Customer Service.
Handling emails and phone calls in a professional manner
Completing administrative duties: photocopying/scanning, sorting, filing and paperwork archiving
Completing HR tasks including the administration of new starters, DBS applications, recruitment and uniform
Completing Administrative tasks to support the Operations function including ordering consumables, recording customer audit information, admin for new and terminating customer sites
Ensuring accurate data is kept on the database
Taking customer complaints calls and recording relevant information on the complaints system
Managing enquiries from customers and staff
Managing upcoming projects
Completing data entry tasks
Ensuring conformance with Legislation within each department
Helping to manage the office facility and completing office support tasks
DBS Enhanced Criminal record check is required
A passion for providing excellent customer service
Confident with speaking on the telephone – excellent telephone manner
Good IT Skills - ideally an Apple Mac user, and use Microsoft Word, Excel and Outlook
Excellent organisational skills
Confident with numbers
Ability to use initiative and to be proactive
Excellent written and verbal communication skills
Listen to employees
Ability to receive constructive feedback
Excellent level of Customer Service skills
Commitment to personal development
Self-motivation and confidence
To work efficiently as part of a team
Be willing to learn
GCSE Maths Grades A – C or 4 – 9 or Functional Skills Level 2 Certificate
GCSE English Grades A – C or 4 – 9 or Functional Skills Level 2 Certificate
20 days holidays plus Bank Holidays
Free car parking on site
Upon completion of the apprenticeship there will be a full-time role available at the business
Training to be provided
Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training. The majority of training will be completed with your employer at your place of work.
You will work towards the following qualifications:
Business Administrator Level 3
Functional Skills in English and Maths (if required)
Apply for this Vacancy
To apply for this job vacancy, please complete the application form below. Once we have received your application, we will be in touch to discuss next steps.