The IT support engineer will provide effective IT assistance to all clients across all aspects of the business and will provide back up and support to their manager.
The position is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems and Microsoft Exchange / Office 365 environments, the Google Business platform plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.
Smallworld IT is a small, yet very busy company providing IT support and Managed Services to a variety of clients.
Smallworld is responsible for supporting and maintaining their clients IT systems and for providing efficient desktop support to all. Smallworld are responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.
The position will involve, but is not limited to, the following areas of responsibility:
Taking and logging calls on the Helpdesk System
Managing client support tickets on the Helpdesk system
Escalating IT issues to the IT manager where necessary
Responsible for managing client backups
Diagnosing and resolving technical issues
Undertaking small- to medium-sized IT projects as instructed by the IT manager
Providing desktop and server support
Supporting and maintaining MS Server/Desktops and MS Exchange
Setting up and configuring new laptops and desktops
Installing authorised software to laptops and desktops
Ensuring security and upgrades are applied to desktops and laptops and kept up to date
Antivirus installation to all desktops and laptops
Fault finding to laptops and desktops
Reporting faults and maintaining logs on servers, desktops and laptops
Completing internal user moves including phones
Patching of network and phones
Making of Cat 5 e network cables were necessary
Ensuring all logs for equipment and users are maintained / Asset registers
Setting up and configuring new core servers
Installing authorised software to core servers
Ensuring patches and upgrades are applied to core servers
Fault finding to core servers
Creating purchase requisitions for IT hardware/software
Ensuring licensing for all software purchased is recorded and maintained
Office365 and Microsoft Exchange server mailbox management & maintenance
Providing support for MAC PCs
The company is presently located at a rural business center with minimal public transport.
You will need to hold a full driving license for this position or be taking your driving test shortly due to remote location
A very keen interest in IT and technology
The ability to learn quickly
Excellent communication skills, both written and oral
Excellent telephone manner
Ability to explain technology and technical content to a non-technical audience.
Be clean and presentable
Be highly organized
Be able to work under pressure
A patient and friendly individual with an ability to convey their empathy and knowledge to support our customers with a great level of care.
A quick learner, able to ask the right questions to further your knowledge.
A positive and energetic individual who takes great pride in your and our success.
A self-starter, able to work alone when required.
GCSE English Grades A* - C (9 – 4) or Functional Skills Level 2 in English
GCSE Maths Grades A* - C (9-4) or Functional Skills Level 2 in Maths
20 days paid holiday including 3 statutory days holiday.
Performance based financial bonuses
Overtime and on-call hours available once qualified
Travel expenses – travelling to client sites only
Free on-site car parking
A potential full-time career at Smallworld as well as opportunities for further training and development (i.e. vendor and industry specific training) subject to the successful applicant’s commitment and performance within their apprenticeship programme and job role.
Training to be provided:
Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training. The majority of training will be completed with your employer at your place of work.
You will be completing Level 3 Infrastructure Technician Apprenticeship along with the following external qualifications:
Microsoft (MTA) Networking Fundamentals
Microsoft (MTA) Mobility and device Fundamentals
Microsoft (MTA) Server Admin
Microsoft (MTA) Software development Fundamentals
ITIL Foundation V4
Functional Skills in English and Maths (if required)
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