Elite Ltd are looking for an individual to join their dedicated NOC team. You will play a vital role in the delivery of their network to customers and be a key player in creating a clear network strategy and deliver projects to support business initiatives. They are looking for someone who is highly motivated, with a demonstrated networking background combined with a passion for problem solving and providing excellent customer service and completed a Level 3 Infrastructure Technician apprenticeship.
Elite is a leading high-quality IT channel-focused Internet Service Provider with a large national Dark Fibre network. We give our clients access to one of the most diverse and resilient networks in the UK and provide; Ethernet Connectivity, Broadband, specialist Cloud Solutions and Data Centre Colocation.
We are driven by employees that want to learn, build a career path and achieve.
Provide operational support including configuring, installing, maintaining and troubleshooting the network’s infrastructure
Physical and remote support of Elite’s data centre and exchange network
Design, configure and deploy complex customer solutions and ensure that the customer’s requirements are met
Proactively initiate projects that build a smart, resilient and secure network which enables the business to work in a more efficient and protected way
Take ownership of complex investigations and escalated service desk tickets to ensure that customer’s requirements and SLAs are met
Work with a variety of systems and monitoring tools that interact with a live networking environment
Create and maintain documentation in the relevant systems, appropriate to the environment
Drive and maintain good working practice with clear communication
Ensure that internal and external processes and procedures are followed to guarantee a consistent and quality of service
Knowledge of JUNOS and CISCO network equipment environments
Understanding of MPLS and related technologies
Excellent verbal and written communication skills
Solid troubleshooting and problem-solving skills
Strong attention to detail and can deliver high-quality work
An aptitude and willingness to learn new technical disciplines
Excellent verbal and written communication skills.
A passion for providing five-star rated customer service.
Must be a highly motivated self-starter.
Solid troubleshooting and problem solving skills.
Strong attention to detail and be able to deliver high quality work with little supervision.
An aptitude to learn new technical disciplines
GCSE Grades A – C or 4 - 9* - English (or Functional Skills Level 2)
GCSE Grades A – C or 4 - 9* - Maths (or Functional Skills Level 2)
It is a requirement of this role to have a Level 3 Infrastructure Technician Standard apprenticeship or a Level 3 ICT qualification
Opportunity for training and development
Private Health Care Scheme
Free breakfast and lunch onsite
Full time position
CCNA accreditation sponsorship
Training to be provided:
Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training. The majority of training will be completed with your employer at your place of work.
You will be completing Level 4 Network Engineer Apprenticeship along with the following qualifications:
BCS Certificate in Network Principles
BCS Certificate in Network Systems and Architecture
Microsoft (MTA) Security Fundamentals (Training ONLY)
Functional Skills in English and Maths (if required)
Check out our current vacancies in Engineering, IT and Business with leading employers across Hampshire, Dorset and the Isle of Wight.