Business Administration Apprentice

Smallworld IT (UK) Limited

Apprenticeship summary:

PETA are proud to be working on behalf of Smallworld IT (UK) Limited to source an exceptional Business Administration Apprentice on their behalf. 

The candidate will report directly to the Managing Director. The job will suit an extremely enthusiastic individual who is looking to start their career within a fast moving and varied environment. Applicants will have a good standard of education and a high standard in written English. The applicant must have excellent customer service skills and be willing to learn new skills in all aspects of the business. This is an office-based role and daily duties may vary.

Smallworld IT is a small, yet very busy company providing IT support and Managed Services to a variety of clients.

Smallworld is responsible for supporting and maintaining their client’s IT systems and for providing efficient desktop support to all. Smallworld are responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.


Supporting Directors & Management

  • Assisting colleagues in day-to-day business
  • Answering and directing telephone calls
  • Responding to general customer enquiries
  • Logging customer requests
  • Customer Relationship Management
  • Managing the CRM System
  • Scheduling meetings and appointments
  • Managing Suppliers
  • General Accounting

General running of the office

  • Maintaining office supplies
  • Ordering goods & equipment for installations
  • Managing on-line payment systems
  • Processing accounts & payroll
  • Banking & bank reconciliation's
  • Invoicing
  • Processing Payments
  • Managing debtors & late payments


  • A passion for providing excellent customer service
  • Confident with speaking on the telephone – excellent telephone manner
  • Good IT Skills –ability to use Microsoft Word, Excel and Outlook
  • Excellent organisational skills
  • Ability to use initiative and to be proactive
  • Excellent written and verbal communication skills
  • Ability to receive constructive feedback
  • Ability to use social media sites to support with Marketing
Personal qualities
  • Excellent level of Customer Service skills
  • Commitment to personal development
  • Self-motivation and confidence
  • To work efficiently as part of a team
  • Be willing to learn
Qualifications required
  • GCSE Maths grades A* – C or 4 – 9 or Functional Skills Level 2
  • GCSE English grades A* – C or 4 – 9 or Functional Skills Level 2


  • 20 days holidays plus Bank Holidays
  • Free car parking on site
Future prospects
  • Upon completion of the apprenticeship there will be a full-time role available at the business
Training to be provided

Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training.  The majority of training will be completed with your employer at your place of work.

You will work towards the following qualifications:

  • Business Administrator Level 3

Apply for this Vacancy

To apply for this job vacancy, please complete the application form below. Once we have received your application, we will be in touch to discuss next steps. 

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