Apprentice Customer Service Advisor (Pest Control)

Miltary Precision Pest Control Ltd

Apprenticeship summary:

PETA are proud to be working on behalf of Miltary Precision Pest Control Ltd to source an exceptional Apprentice Customer Service Advisor on their behalf. 

Military Precision Pest Control Ltd are currently looking for a Customer Service Advisor to work with the business to gain further training as a Pest Control Technician. On a daily basis the apprentice will communicate with the customer to understand the issue, take details and book an appointment to undertake a risk assessment to provide a quote.

As a former Royal Marines Commando, Dan is skilled in the art of attack and precision. With a huge amount of integrity and loyalty, he has taken the same exceptional high-quality skill set into the world of pests, for one purpose, to exterminate your pests fast! Dan was trained by one of the UK’s leading pest control companies and has applied that expertise to Military Precision Pest Control, to offer the same proven service at an affordable price. The business provides pest control services using proactive and reactive techniques.

Duties

  • Answer the telephone within 5 rings and greet caller with a professional greeting
  • Ask relevant questions to establish the customer need
  • Take correct details of customers name, address and contact number to book an appointment to undertake a survey and risk assessment of the potential pest issue
  • Build trust with the customer
  • After training offer solutions to the customer to resolve the problem
  • Treat infestations of bed bugs, mice, rats, wasps, moths, squirrels and other common pests
  • Deal with customer conflict and understand customers point of view
  • Ensure communication is clear
Other information
  • You will need to hold a full UK driving license or be willing to work towards for this position as you will be driving a company van following further training as a Pest Control Technician after completing this apprenticeship.
  • Applicant must NOT be scared of pests such as bed bugs, mice, rats, wasps, moths, squirrels and other common pests.
  • PPE is supplied by the employer

Skills

  • Good communication skills both written and spoken
  • Service focused
  • Attention to detail
  • Decision making
  • Documentation skills
  • Teamwork
  • Able to follow instructions
  • Organised
Personal qualities
  • Listening skills
  • Outgoing personality
  • Genuine people person and have the ability to communicate well
  • Have no problem with getting hands dirty or be afraid of pests!
Qualifications required
  • GCSE Maths Grades A – C or 4 – 9 or Functional Skills Level 2 Certificate
  • GCSE English Grades A – C or 4 – 9 or Functional Skills Level 2 Certificate

Benefits

  • 20 days paid holidays + Bank Holidays
  • Company Van
  • After successful completion of a 3 months probationary period, we will fully fund a Foundation Certificate in Pest Control. At around 6-12 months, you will complete the Level 2 in Pest Management training course.
  • Overtime available – potential working a Saturday – pay time and a half .
Future prospects
  • On completion of the apprenticeship and the additional learning the company will provide further training to become a qualified surveyor.
Training to be provided

Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training.  The majority of training will be completed with your employer at your place of work.

You will work towards the following qualifications:

  • Customer Service Practitioner Level 2
  • Functional Skills in English and Maths (if required)

Apply for this Vacancy

To apply for this job vacancy, please complete the application form below. Once we have received your application, we will be in touch to discuss next steps. 

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