PETA are proud to be working on behalf of Tidy Tigs Ltd T/A Well Polished to source an exceptional Business Administration Apprentice on their behalf.
We require a highly motivated Level 3 Business Administrator to help with servicing our customer’s needs. The successful candidate should be energetic, enthusiastic, dynamic, versatile and able to work in a pressured and interrupt driven environment, with the ability to multi-task.
We are a fast-growing company called Well Polished and we provide cleaning services to households across 3 counties – Oxfordshire, Berkshire and Wiltshire. You will be based in an office in central Oxford and there is an opportunity to work from home in the future. You will work closely and alongside the director and other members of staff as we continue to expand.
The main responsibility of the role is to assist with the day to day running of our 3 territories within the Well-Polished Franchise Network:
Respond to customer requests by phone, email or text message and to action as per the agreed turnaround times in order to maintain high levels of customer satisfaction
Handling telephone calls to include taking sales enquiries and follow the due process and tasking for the sales department
Handling customer complaints and recording relevant information and passing onto your line manager
Liaising with cleaners to include sickness, holidays and other scheduling issues
Resource allocation – assigning cleaners to new and existing clients
Problem solving – scheduling issues including finding cover cleaners
Building, nurturing and developing relationships with cleaners using digital comms
Electronic filing of documents
This will also incorporate keeping the CRM data accurate such as cleaner availability and client profile preferences
Travel to Portsmouth, Hampshire will be required once every approx. 6 – 8 weeks for training for the apprenticeship
DBS Criminal record check is required
A passion for providing excellent customer service and conscientious attitude
Confident with speaking on the telephone – excellent telephone manner
Good IT Skills and preferably experience of an email client server (Gmail)
Excellent organisational skills
Ability to use initiative and to be proactive
Excellent written and verbal communication skills
Attention to detail, ability to work under pressure and maintain focus whilst being interrupted
Ability to receive constructive feedback
Ability to understand and prioritise workload
Excellent level of Customer Service skills
Commitment to personal development
Self-motivation and confidence
Be willing to learn
GCSE Maths Grades A – C or 4 – 9 or Functional Skills Level 2 Certificate
GCSE English Grades A – C or 4 – 9 or Functional Skills Level 2 Certificate
20 days holidays plus Bank Holidays
Free car parking on site
Autoenrollment into NEST Pension once probation period completed
Upon completion of the apprenticeship there will be a full-time role available at the business
Training to be provided
Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training. The majority of training will be completed with your employer at your place of work.
You will work towards the following qualifications:
Business Administrator Level 3
Functional Skills in English and Maths (if required)
Apply for this Vacancy
To apply for this job vacancy, please complete the application form below. Once we have received your application, we will be in touch to discuss next steps.