Business Administrator Apprentice

Inspire Home Automation Ltd

Apprenticeship summary:

PETA Training are proud to be working with Inspire Home Automation Ltd, looking to source an exceptional Business Administrator Apprentice for their organisation.

Inspire Home Automation Ltd have an exciting new opportunity and are recruiting for a new business administrator to join the team and complete a Level 3 Business Administrator qualification. For the right person, there is the opportunity to secure full-time employment and progress to higher level qualifications and to learn all areas of the business such as assisting production in manufacturing units and installing software

The business was established in 2012 and it is a family run business with Matt Smith (MD) and his brother Gavin Smith (Technical Director. The company is based in Ferndown and they design, develop and sell smart heating controls. All the products are made in the UK and offer a warranty for 3 years and money refunded in 90 days.

They have built and launched a new sensor which will detect temperature, motion and humidity to help improve the efficiency of heating and alert you to excessive humidity that could lead to expensive repairs.

Duties

  • Answer telephone within 5 rings and greet the caller with a professional greeting
  • Working with the technical support team assisting with customer queries on the telephone, online chat and email.
  • Communicate with customers about their orders and answer questions about the product(s) and take order details
  • Handle enquiries and ensure they are dealt with efficiently
  • When communicating with customers, ask open questions to find the right product/service for their need
  • Manage complaints in an effective manner
  • Add customers and potential customers onto the CRM
  • Process orders in a timely manner
  • Follow up leads and answer questions to ensure the lead is a sale
  • Process returns
  • Perform administrative functions
  • Support with Digital Marketing to support with promoting brand and products using various sites such as Facebook, Linked In and You Tube
  • General administration duties
Other information
  • The company is located at a remote industrial estate with minimal public transport.

Skills

  • High attention to detail
  • Excellent timekeeping
  • Knowledge of Microsoft Office an advantage
  • Must have excellent IT skills and the confidence to take on and use new systems
  • Good communication skills and telephone manner
  • Able to follow and carry out simple instructions
  • Able to interact well with people and work as part of a team
Personal qualities
  • Eager and willing to learn
  • Organised and articulate
  • Well presented
  • Keen to progress
  • Wants to be part of a growing company and learn all aspects of the business
Qualifications required
  • GCSE Maths Grades A – C or 4 – 9 or Functional Skills Level 2 Certificate
  • GCSE English  Grades A – C or 4 – 9 or Functional Skills Level 2 Certificate

Benefits

  • Free parking
  • 20 days Holiday + Bank Holidays
Future prospects
  • Progression routes are available with the business in either development, sales or design
Training to be provided

Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training.  The majority of training will be completed with your employer at your place of work.

You will work towards the following qualifications:

  • Business Administrator Level 3
  • Functional Skills in English and Maths (if required)

Apply for this Vacancy

To apply for this job vacancy, please complete the application form below. Once we have received your application, we will be in touch to discuss next steps. 

Apply now