ICT Technician Apprentice

The Petersfield School

Apprenticeship summary:

PETA Training are proud to be working with The Petersfield School, looking to source an exceptional Level 3 Infrastructure Technician Apprentice for their organisation.

The ICT Technician Apprentice will be responsible for ensuring that all issues or enquiries by staff and students are dealt with efficiently and effectively. The successful candidate will be helpful, have good communication skills and be able to diagnose basic issues and helpdesk tickets.

The Petersfield School (TPS) is a larger than average 11 - 16 secondary school in Hampshire. It converted to Academy status in July 2011 which gives it freedom from the local authority. Students join from over 30 primary schools.

Duties

  • Assist with the repair and maintenance of staff and student devices such as tablets, laptops and mobile
  • Assist the Network Support Team in resolving hardware and software faults as reported through the ICT Helpdesk
  • Log calls on the ICT Helpdesk and solve any tickets assigned to you in the ICT Helpdesk
  • Work with all staff and students to resolve issues as efficiently and effectively as possible including printer issues, data projectors, student passwords and printer credits
  • Assist with the installation and application of software licences
  • Carry out regular health checks on hardware and software
  • Undertake regular in-house training to become certified to carry out repairs on all devices
  • Ensure effective safeguarding procedures are in place and continually monitored
  • Any other reasonable request from the Line Manager or the School Principal
  • Attend departmental meetings and other meetings as required
  • Take part in any necessary training and accreditation
  • Take part in performance management reviews
  • Will oversee the school iPad fleet, and ensure iPads are charged and ready for any bookings.
  • Assist with the upkeep of the school iPad fleet, and ensure they are updated when necessary
Other information
  • We will need to undertake a DBS (formally CRB) check

Skills

  • A basic understanding of computer hardware and an ability to diagnose minor faults and recite where possible
  • Knowledge of various software and hardware
  • Good listening and communication skills
  • Teamwork - The Network Support Team is a small service team reacting to the needs of the school and the members need to work well together.
  • Appearance matters as we have a dress code
  • The candidate will be close in age to our students and needs to be able to maintain a professional distance
  • There is particulate responsibility to maintain a high standard of health and safety, in order to ensure that pupils and staff are protected from various hazards.
Personal qualities
  • Good Interpersonal skills and ability to communicate and explain technical information in a clear and simple way
  • Methodical and organised
  • Good attention to detail
  • Reliable and trustworthy
  • A good sense of humour
Qualifications required
  • GCSE or Functional Skills Level 2 Maths - Grades A - C or 4 - 9
  • GCSE or Functional Skills Level 2 English - Grades A - C or 4 - 9

Benefits

  • List duties, i.e. 20 days paid holiday and 8 statutory days holiday
  • Free on-site car parking
  • Company Pension Scheme upon completion of the probation
Future prospects
  • At the end of the apprenticeship, if there is a role within the school for a FT Technician then you would be suitable for this role.
Application questions
  • Where do you see yourself in 5 years time?
Training to be provided

Throughout the duration of the Apprenticeship you will be required to attend one of PETA training centres for off-the- job training.  The majority of training will be completed with your employer at your place of work.

You will be completing Level 3 Infrastructure Technician Apprenticeship along with the following qualifications:

  • Microsoft (MTA) Networking Fundamentals
  • Microsoft (MTA) Mobility and device Fundamentals
  • Microsoft (MTA) Server Admin
  • Microsoft (MTA) Software development Fundamentals
  • ITIL Foundation V4
  • Functional Skills in English and Maths (if required)

Apply for this Vacancy

To apply for this job vacancy, please complete the application form below. Once we have received your application, we will be in touch to discuss next steps. 

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