Stop! Don’t send that Email…

The Art of Communication

15 November 2016

In an age where speed of communications is paramount, reliance on emails as a tool to transmit messages has overshadowed the art of simple, direct, face-to-face communication. 

The impact ripples from emails are vast, often causing greater confusion and negativity than intended.  A real conversation humanises you and allows you to demonstrate your passion and excitement – something that’s difficult to portray via email.

This one-day course will illustrate how to assess the benefits and pitfalls of emails versus face-to-face communication, best practice in communication and how various forms of communication can have a direct impact on the messages that we transmit. 


On completion of this course, delegates will be able to;

  • Challenge their own approach to communication
  • Distinguish between the different methods of communication and the advantages and disadvantages that these offer
  • Add value to all interactions with whatever communication method is chosen


Course Overview

  • When to use emails as a communication tool – and when not to
  • Why face-to-face communication is important
  • Develop the right communication skills
  • Build rapport with people
  • Toolkit to help you tackle difficult conversations with ease
  • Manage your own emotions during a difficult conversation
  • Increase your assertiveness
  • Advanced body language masterclass – including tips to help you deliver your message and understand what the other person may be thinking


Member (+VAT)                             Book now at just £200 per delegate      

Non-member (+VAT)                Book now at just £240 per delegate


Venue                               One Access Point, Northarbour Road, Portsmouth PO6 3TE 

Book online at   or  Call: 023 9253 8700   or  Email:

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