The ten characteristics of a great manager

A survey* for Great Place to work, citied 10 characteristics of a great manager, these were:


1. Active Listening
2. Honesty
3. Open communication
4 Approachability
5. Fairness/ Impartiality
6. Trust
7. Understanding
8. Knowledge
9. Helpfulness


When a company needs new managers it has two choices, recruit from within or recruit from outside the company. 

While recruiting from within offers many advantages, it can be very difficult for the person who has been promoted to successfully assert their authority over their former peers.

The advantages of recruiting from within are:

  • Career development for existing employees
  • Employee retention and loyalty
  • Cost-effective - no recruitment fees
  • The manager is known
  • Their skills and experiences are relevant to the company
  • The culture and administration processes are known to the manager

If you are thinking about stepping up into a management role then you need to be prepared for new situations and challenges. Whilst character traits such as integrity and approachability will help, there are other skills that must be learnt and developed.

Becoming the manager of your former peers can be challenging, especially if your peers also applied for the same promotion. 

People you have been friends with as colleagues for a number of years could feel resentful, having failed to secure the position themselves. They may find it difficult to know how to behave towards you now that you have a supervisory role and this can lead to tensions and sometimes challenging behaviours.   

Developing a strategy to help you anticipate, respond to and manage these tensions will help your managerial role start off on the right foot and set an excellent course for your future management career. 

Our one day - 'Mate to Manager - Managing the Transition' course, will help you to make the move from team member to team leader. The course is for those who have recently started a management, leadership or supervisory role within their organisation and are keen to learn how to improve skills and become a better manager. 

During the course, you will gain a strong understanding of how to establish yourself in your new role whilst managing working relationships and friendships. Learning how to understand the needs of your team and techniques to work with them in different situations are key to your managerial effectiveness.  

You will also learn how to improve your communication skills to help you to become authoritative and persuasive at all levels of business, learn how to prioritise time to deal with challenges and a hefty workload, as well as how to overcome personal barriers and beliefs.


Find out more about our course: Mate to Manager - Managing the Transition 

Call us on 023 9253 8700 or email to book your place. 

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