Buy Two - Get One Free!
Tap into three great courses to create a powerful impact on your business through improved people performance.
Book three course places on any of the courses shown below (any combination of courses and individuals) and we will charge you for two places only.
Appraisal Skills - 19 June 2018
- plan, structure and deliver effective appraisals that will have genuine organisational impact.
- use SMART objectives to gain agreement and commitment
- maximise motivational value systems and adjust your feedback appropriately
Recruitment and Interviewing Skills - 20 June 2018
- determine the skills, experience and qualifications required to fit the job role
- write the correct job advert
- select the right candidates for interview
- prepare for interview
Complaint Handling - 19 June 2018
- defuse a customers’ anger in a short space of time to create positive outcomes
- deal with different types of complaints as they arise in a professional and courteous manner
- maintain a high level of self-confidence when dealing with difficult customers to positively promote the business
* Terms and Conditions of Bookings
These offers are only available for the courses taking place on the dates as advertised above during the 2018 summer months and cannot be used in conjunction with any other offer and will not be transferred. Bookings will be taken on a first come first served basis and will not be held open on a provisional basis. Please note that these offers are for last minute bookings only and therefore are not available to customers who are already booked on to the course. An existing customer booked on to the course will not be able to cancel and re-book under the last minute offer. All dates, times and information are correct at the time of publication, but may be subject to change.