100% pass rate for ITIL Foundation course
PETA has announced a 100% pass rate for its ITIL Foundation course, with all 26 attendees passing the assessment exam at the end of the course.
The course, which focuses on aligning IT services with the needs of a business to ensure efficiency and effectiveness, has been run for both apprentices and business participants.
PETA’s course is delivered by external tutor Russell Parker of QRB Management Consultants. Russell was selected to run the courses due to the bespoke nature of his offering. The ITIL Foundation is a standard three-day course accredited by PeopleCert, but Russell has created an extra day at the beginning of the course to set the scene for the subject.
This takes the form of a simulation day, based on the events surrounding NASA’s Apollo 13 mission. The attendees must deal with incidents as the day goes on, ensuring that the right IT service is delivered to deal with the problems encountered.
Russell said: “The simulation day gives the participants the chance to get hands-on and understand the subject before sitting down to digest the information presented in the following three days of the course itself. It piques their interest, and this is obviously translating well as all attendees have gone on to pass the end exam, which is fantastic.”
To date, Russell has delivered three ITIL Foundation courses at PETA’s Training Centre in Portsmouth and is due to deliver more in 2019. Assessment takes the form of a one-hour closed book exam consisting of 40 multiple choice questions. The attendees must score over 65% in order to obtain a pass.
The business benefits of the course include highlighting the importance of IT service management to the business and understanding how ITIL can be used to enhance the quality of IT service management.
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