Course overview
Assertiveness is an essential quality in business and has a strong crossover in our personal lives. This course is for individuals who need to manage relationships effectively in a confident, self-assured manner.
- Defining assertive, submissive, passive and aggressive behaviour
- Communication preferences
- The basic steps to developing an assertive approach
- Managing relationships – the ability to disagree constructively and with confidence
- Establishing and maintaining an assertive manner
Course benefits
Foster an assertive and healthy environment in the workplace resulting in an improved customer experience through a developed mutual workplace respect and productivity. Help staff to positively handle challenging situations in a clear and concise manner.
Course dates and fees
| Date When is it? |
Location Where do I go? |
Duration How long is it? |
Availabilty Remaining space? |
Member Fees + VAT |
Non-Member Fees + VAT |
Book Add delegate(s) |
|
|---|---|---|---|---|---|---|---|
| Date: 2 May 2024 | Location: Portsmouth | Duration: 1 day | Availability: Spaces | Member Price: £362.00 (Fees + VAT) | Non-Member Price: £426.00 (Fees + VAT) | ||
| Date: 30 Aug 2024 | Location: Portsmouth | Duration: 1 day | Availability: Spaces | Member Price: £362.00 (Fees + VAT) | Non-Member Price: £426.00 (Fees + VAT) |