Professional Skills / Personal Development

Assertiveness Skills


Course overview

Assertiveness is an essential quality in business and has a strong crossover in our personal lives. This course is for individuals who need to manage relationships effectively in a confident, self-assured manner.

  • Defining assertive, submissive, passive and aggressive behaviour
  • Communication preferences
  • The basic steps to developing an assertive approach
  • Managing relationships – the ability to disagree constructively and with confidence
  • Establishing and maintaining an assertive manner

Course benefits

Foster an assertive and healthy environment in the workplace resulting in an improved customer experience through a developed mutual workplace respect and productivity. Help staff to positively handle challenging situations in a clear and concise manner.

Course dates and fees

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Date: 20 Jul 2022 Location: Portsmouth Duration: 1 day Availability: Spaces Member Price: £299.00 (Fees + VAT) Non-Member Price: £352.00 (Fees + VAT)

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