Course overview
Assertiveness is an essential quality in business and has a strong crossover in our personal lives. This course is for individuals who need to manage relationships effectively in a confident, self-assured manner.
- Defining assertive, submissive, passive and aggressive behaviour
- Communication preferences
- The basic steps to developing an assertive approach
- Managing relationships – the ability to disagree constructively and with confidence
- Establishing and maintaining an assertive manner
Course benefits
Foster an assertive and healthy environment in the workplace resulting in an improved customer experience through a developed mutual workplace respect and productivity. Help staff to positively handle challenging situations in a clear and concise manner.
Please note
This course specification has been put together to achieve the key learning aims appealing to a broad range of customers. PETA are able to use this course as the basis of a bespoke programme if you would like the learning outcomes to be specific to your organisation. Contact us for more information on our bespoke training options.
Course dates and fees
| Date When is it? |
Location Where do I go? |
Duration How long is it? |
Availabilty Remaining space? |
Member Fees + VAT |
Non-Member Fees + VAT |
Book Add delegate(s) |
|
|---|---|---|---|---|---|---|---|
| Date: 13 May 2026 | Location: Portsmouth | Duration: 1 day | Availability: Spaces | Member Price: £365.00 (Fees + VAT) | Non-Member Price: £430.00 (Fees + VAT) | ||
| Date: 6 Aug 2026 | Location: Portsmouth | Duration: 1 day | Availability: Spaces | Member Price: £365.00 (Fees + VAT) | Non-Member Price: £430.00 (Fees + VAT) | ||
| Date: 10 Nov 2026 | Location: Portsmouth | Duration: 1 day | Availability: Spaces | Member Price: £365.00 (Fees + VAT) | Non-Member Price: £430.00 (Fees + VAT) | ||
| Date: 23 Feb 2027 | Location: Portsmouth | Duration: 1 day | Availability: Spaces | Member Price: £365.00 (Fees + VAT) | Non-Member Price: £430.00 (Fees + VAT) | ||
| Date: 25 May 2027 | Location: Portsmouth | Duration: 1 day | Availability: Spaces | Member Price: £365.00 (Fees + VAT) | Non-Member Price: £430.00 (Fees + VAT) |