This course will equip managers, team leaders and supervisors with the skills required to coach people to develop or improve performance whilst learning on the job.
- The definitions of mentoring and coaching and the difference between them
- The skills and qualities of a good coach
- Recognising the value of a coaching system
- Structuring a plan, creating a programme:
- Creating trust and rapport
- Questioning and listening skills
- Setting goals and targets – creating empowerment
- Giving feedback and support
- Building and maintaining motivation
- Potential pitfalls and handling setbacks
Coaching is a recognised and valued technique for creating the conditions to explore, plan and set objectives. Applied well, it can focus poor performance toward improvements goals and can enhance high performers in building their talent, leading to improved performance outcomes and increased motivation, morale and retention of staff.