Technical Skills / Computer Applications, Software and Infrastructure

ITIL Foundation


Recognised internationally as the best practice to IT Service Management

Course overview

Those who are responsible for providing an efficient and effective service utilising service level agreements.

  • Purpose, objectives and scope of service design and processes
  • Service transition bringing value to the business
  • Incident, problem, event and access management
  • Service desk function and request fulfilment
  • Roles and objectives of IT operations control and facilities management
  • Continual service improvement approach
  • The Deming cycle and 7 step improvement model

Course benefits

Effectively manage business risk and service lifecycles. The ability to prioritise the highest value activities and improve customers and user experiences.

Course dates and fees

No dates currently available

Assessment & accreditation

Assessment is by a closed book one-hour exam comprising 40 multiple choice questions. It is necessary to achieve a 65% pass mark in order to proceed to the higher levels of ITIL.

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