Course overview
Are you ready to transform your most challenging workplace interactions into opportunities for effective collaboration? Mastering Challenging Conversations is designed for all workplace professionals who recognise that effective communication is the ultimate career accelerator. By developing advanced communication techniques, participants learn to navigate complex dialogues with emotional intelligence and confidence, transforming potential conflict into moments of mutual understanding and constructive problem-solving.
- Introduction to Challenging Conversations
- Identifying Issues - People and Behaviour
- Preparation and Negotiation
- Handling emotions to reduce conflict
- Being assertive
- Handling challenging conversations
- Action planning – Apply to Advance
Course benefits
Developing individuals who can confidently and constructively navigate challenging interactions, will ensure that organisations transform potential conflict situations into opportunities for collaborative outcomes that will have a positive impact on team morale and productivity, creating stronger and more cohesive working environments.
Course dates and fees
| Date When is it? |
Location Where do I go? |
Duration How long is it? |
Availabilty Remaining space? |
Member Fees + VAT |
Non-Member Fees + VAT |
Book Add delegate(s) |
|
|---|---|---|---|---|---|---|---|
| Date: 17 Nov 2025 | Location: Portsmouth | Duration: 1 day | Availability: Spaces | Member Price: £365.00 (Fees + VAT) | Non-Member Price: £430.00 (Fees + VAT) | ||
| Date: 21 Jan 2026 | Location: Portsmouth | Duration: 1 day | Availability: Spaces | Member Price: £365.00 (Fees + VAT) | Non-Member Price: £430.00 (Fees + VAT) | ||
| Date: 18 May 2026 | Location: Portsmouth | Duration: 1 day | Availability: Spaces | Member Price: £365.00 (Fees + VAT) | Non-Member Price: £430.00 (Fees + VAT) |